New Era Technology, US

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

New Era Technology offers:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays

SUMMARY: AV Service Field Engineer are responsible for repairing and maintaining audiovisual and multimedia systems.

HIERARCHY: AV Service Field Engineer reports directly to the Manager, Field Services.

PRIMARY DUTIES: The AV Service Field Engineer shall be responsible for but not limited to the following:

• Work to achieve 100% customer satisfaction 100% of the time
• Perform service calls, troubleshoot, and resolve problems with A/V systems
• Perform preventative maintenance of contracted systems
• Load and test control code
• Load and tweak DSP files
• QA systems after performing work
• Train clients on use of A/V systems
• Assist in systems installation when necessary
• Crimp, solder, wire pull, label, terminate, and other technical tasks associated with A/V systems
• Maintain a professional appearance and attitude
• Resolve all customer service issues with management
• Maintain all associated paperwork in a timely manner (timesheet, expenses, etc.)
• Follow system drawings and wiring details
• Submit markups when needed
• Van inventory, maintenance and appearance
• Full compliance with company’s policies and procedures
• Other duties as deemed necessary by management

COMPETENCY:

• Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
• Understanding of how A/V systems function, and how to diagnose and resolve problems within those systems.
• An ability to use discretion and good judgment with regard to sensitive or confidential information.
• Proficient with computers, including audiovisual applications (Cisco, AMX, Crestron, Poly, etc.)
• Must have a clean driving record
• Ability to work flexible hours and limited travel

EXPERIENCE: A minimum of three years of related Audio-Visual experience and an AVIXA CTS designation or significant progress towards it.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION: High school diploma or equivalent.

LANGUAGE SKILLS: English

PHYSICAL DEMANDS:

• Ability to drive a company van to client sites
• Ability to stoop, kneel, bend at the waist, and reach on a daily basis
• Ability to safely use ladders, scaffolding and lifts
• Regularly use hands and fingers to handle, control or feel objects
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently work on projects that require deadlines
• Ability to lift and carry up to 40 pounds

WORK ENVIRONMENT: West Chester, PA office, warehouse and client sites.

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Overtime is possible. Ability to work flexible hours is required.

TRAVEL: 90% travel required to client sites within two hours. 10% travel to client sites further away with possible overnight stays.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, Advanced AV, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/