Clyde & Co

Job Description

The Team

This is collection specialist role within the Working Capital Team based in the Manchester Finance Team assisting with achieving cash collection targets and including reporting and analysis duties relating to the Aged Debt, Query Resolution and Credit Control processes.

This is a high value, fast paced role with the candidate responsible for supporting a number of senior partners with their debt collection across a variety of clients. This will be achieved through contacting clients AP teams directly, producing targeted reports to clients to drive payments or by working closely with Internal stakeholders to ensure all debt is collected in a timely fashion in line with team lock up targets. Collection Specialists should exhibit professionalism and trustworthiness and require excellent communication and negotiation skills, as well as an ability to work independently.

Key Responsibilities

• Ensure invoice debts are collected in a timely manner, in line with the collections strategy to meet cash collection and debtor day targets as advised (set monthly)
• Hold regular meetings with partners and clients to ensure all relevant debts are chased as necessary, including production of targeted reports to drive correct payment behaviour. Establish good working relationships with relevant stakeholders.
• Follow up overdue invoices by telephone, email and letter within agreed time scales
• Escalating non-payment in a timely fashion to the appropriate level both within Finance and Front Office
• Maintaining accurate notes and statuses on the credit control module of Elite, to enable central management to review and report on the portfolio.
• Dealing with queries from case handlers, clients and other members of the Finance Department. Daily communication with cashiers and billing assistants.
• Using the Firm's systems to look up general queries on 3e, Axxia, IManage or Visual Files.
• Gain a good understanding of their ledger and be able to forecast position their month end position and plan a walk to target.
• Maintain up to date "How To" guides for each client or task to ensure work can be covered during absences.
• Ad hoc projects as required to support the management of outstanding client debts in line with agreed targets

Essential Skills & Experience

• Credit Control experience, preferably within a law firm.
• Ability to communicate at a senior level
• Ability to manage & prioritise an extensive caseload, while also meeting other ad hoc objectives
• Ability to recognise potential risks to the Firm that should be escalated
• A working knowledge of Excel spreadsheets is required
• A working knowledge of 3E, Elite Collections (or similar) would be preferable.
• Strong communication skills
• A methodical approach and excellent attention to detail
• Ability to establish & maintain excellent relationships with both internal & external clients
• Ability to negotiate at a senior level and to influence towards a positive outcome for the Firm
• Ability to meet deadlines and work effectively and accurately, even when under pressure
• Ability to assist in promoting the role & importance of the Credit Control team within the Firm

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When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

We offer a range of tailored benefits and support, including healthcare, retirement planning and wellbeing initiatives.

Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.

Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.