Lakeland Regional Health

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift: Monday - Friday

Location: 3030 Harden Blvd Lakeland, FL

Pay Rate: Min $16.44 Mid $18.91

Position Summary

Responsible for serving as the first point of contact for all incoming visitors, setting a courteous and professional needed for listening and responding to their individual needs. Medical Receptionists must be able to follow standardized workflows consistently to verify and capture all data needed to record every visit and communicate clearly with others. Excellent customer service skills are required to appropriately address any scenario encountered.

Position Responsibilities

Standard Work Duties: LRHPG Patient Access Representative

• Kindly acknowledge all visitors promptly using a professional tone to initiate contact as they approach.
• Follow set guidelines for verifying identity, correctly capturing, recording, and updating all required data for every visitor.
• Verify insurance eligibility, collect all payments all payment due, and issuing receipts before allowing patients to navigate towards provider back offices.
• Responsibly handling a cash drawer daily for all financial transactions, balancing cash at the end of each shift, and following set protocol for the safekeeping.
• Promptly answering incoming phone calls, carefully listening to the caller's needs and being courteous when responding, and making warm transfers to other departments within the organization.
• Adhere to all guidelines set for protecting patient privacy and any confidential information gathered
• Stewardship
• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Competencies & Skills

Essential:

• Ability to count money, issue correct change, process credit transactions, balance daily deposits at end of each day.
• Clinical practices, policies, and procedures.
• Using office equipment which may include scanners, copiers, and phones.
• Excellent Customer service skills.
• Excellent written and verbal communication skills.

Qualifications & Experience

Essential:

• High School or Equivalent

Nonessential:

• Associate Degree

Nonessential:

• Healthcare Administration

Other information:

Certifications Essential: Medical billing and coding certification

Certifications Preferred: Advanced medical billing and coding certification

Experience Essential: Two years of customer service experience in the health care setting. Strong proficiency for using computers and other technology. Excellent customer service skills.