NYS Department of Taxation and Finance

The duties that the incumbent of the vacancy will be expected to perform. Duties Description •Review and request necessary health insurance proof documents,

• Perform basic health insurance form processing,
• Submit orders for new health insurance cards,
• Respond to less complex questions and issues in the health insurance mailbox, escalating issues as appropriate
• Update the health insurance tracking spreadsheet
• Serve as a backup to the distribution of office mail and retirement packets
• Serve as a backup to name/address change updates
• Communicate effectively via telephone, email, and in-person with internal staff and Department employees.
• Answer main line Human Resources phone calls from Department employees.
• Maintenance of paper and electronic files.
• Send time and attendance requests to the Business Services Center.
• Assignments and projects as directed by management.
• Use and navigate various computer systems; learn, maintain, and update skills in computer technology.
• Supervise administrative staff
• Maintain confidentiality of information, exercise good judgement.
• Meet the Department’s time and attendance rules and regulations

The minimum qualifications required for this vacancy. Minimum Qualifications The ability to fill this position is subject to DOB guidelines for processing personnel transactions. Note: a budget waiver is not required to fill positions via transfer to lateral or downward level positions within the same department or to change line items within the same funding source.

The selected candidate must be eligible for appointment in accordance with the provisions of the Civil Service Law, Rules, and Regulations. If mandatory rehiring lists exist for this title, appointment other than reassignment must be made from these lists. If there are no acceptors from these lists, appointment may be made using the following:

a) New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)

b) Employees who are currently serving in the same title are eligible for reassignment without change in title or status;

c) Candidates reachable on the appropriate eligible list for this title and location;

d) Employees eligible for transfer.

e) This position may be filled as a two year traineeship. Trainee 1 is equated to SG 8; Trainee 2 is equated to SG 10.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS):

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

PROMOTION MINIMUM QUALIFICATIONS: One year of permanent service as an Office Assistant 2 (Keyboarding).

NON-COMPETITIVE MINIMUM QUALIFICATIONS:

Administrative Assistant Trainee 1: Six months of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration.

Administrative Assistant Trainee 2: One year of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration.

Administrative Assistant 1: Two years of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration.

Substitution: Certification (e.g., IAAP Certified Administrative Professional) or associate degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology substitutes for two years of experience.

COMPETITIVE MINIMUM QUALIFICATIONS:

Documentation of agency-approved completion of the four core administrative support courses or their equivalency: Microsoft Word Basics, Customer Service, the Organized Office Worker, and Successful Business Writing; AND successful completion of four elective administrative support courses by completion of probation may be required.

Additional comments regarding the vacancy. Additional Comments Schedule and telecommuting opportunities to be discussed at interview.

New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation & Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation & Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).

Some positions may require additional credentials or a background check to verify your identity.