Virginia's Community Colleges

Working Title Collections Analyst

Role Title Finan Svcs Spec I

Role Code 19031-SW

FLSA Nonexempt

Pay Band 04

Position Number 295W0139

Agency Tidewater Community College

Division Tidewater Community College (Div)

Work Location Norfolk - 710

Hiring Range $23.00 per hour, part time

Emergency/Essential Personnel No

EEO Category F-Admin Supp

Full Time or Part Time Part Time

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

Monday- Friday 930am-3pm

Part Time; 29 hours per week

Sensitive Position No

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:

Assists Student Financial Services with submission, reconciliation, and adjustment of delinquent accounts for collections and update submissions accordingly in the APEX database. Upload and process monthly payment files from both the Department of Taxation debt setoff and the collection agency. Update records in response to bankruptcy filing and disputed obligations. Export of payment data and SODC notifications from the APEX database to include preparing payment files for processing and mailing match letters to delinquent students. Initiates and processes the transfer of collections funds received via journal entries in AIS. Prepare Quarterly report of receivables with the external agency and SODC.

As part of our recruitment process for financial positions, a credit check will be conducted.

Functional Responsibilities: The Collections Analyst performs reconciliations between SIS (Student Information System) and SRDB (Student Receivable Database -APEX) to ensure accuracy in the processing of financial transactions according to VCCS standards, GAAP, CAPP, college policies and procedures. The position applies generally accepted accounting principles and practices in pursuit of collections. The position works closely with the campus Business Offices as it relates to collections. This position analyzes, interprets, and records financial transactions in support of collections and reporting of delinquent accounts. Performs the Quarterly reporting of receivables with SODC and the external collection agency. Provides customer support service inquiries related to student obligations with both internal and external customers.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Working knowledge of generally accepted accounting principles and practices required.
• Working knowledge of accounting office procedures.
• Knowledge of the use of data processing techniques in maintaining accounting records required.
• Demonstrated proficiency skills in Microsoft spreadsheet, word-processing, and database software required.
• Demonstrated ability to research, prioritize, utilize available resources, and resolve issues with minimal supervision required.
• Demonstrated ability to apply accounting methods to a variety of financial transactions and records to prepare financial reports and statements.
• Demonstrated ability to be organized and detail oriented required.
• Ability to communicate effectively verbally, in writing, and electronically, with students and co-workers required.
• Ability to prepare journal entries using knowledge of the Chart of Accounts and knowledge of the importance of proper and complete documents to support work processes required.
• Ability to perform complex reconciliation between systems for collection information.

Additional Considerations

• Working knowledge of AIS, Cardinal, and PeopleSoft

Operation of a State Vehicle No

Supervises Employees No

Required Travel

N/A

Posting Number WGE_2771P

Recruitment Type General Public - G

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date 09/18/2025

Job Close Date 10/16/2025

Open Until Filled No

Agency Website TCC.edu

Contact Name Lizette White

Email ldwhite@tcc.edu

Phone Number

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

As part of our recruitment process for financial positions, a credit check will be conducted.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/88889

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