Job Title
Audit Manager
Education
High School
Location
Allentown - Allentown, PA 18106 US (Primary)
Career Level
Manager
Category
Operations
Job Type
Permanent
Job Description
About PSA BDP:
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Job Description
The Audit Manager is responsible for supervising and developing the Audit team while ensuring the accuracy of carrier freight invoice audits in alignment with contracted rates and customer requirements. This role oversees day-to-day audit operations, drives process improvements, maintains, develops, and improves SOPs, and acts as a key point of contact for both customers and carriers.
The ideal candidate will have strong leadership experience, a background in freight audit/payment processes, and a deep understanding of transportation operations, particularly in interpreting carrier contracts, pricing, and billing.
Primary Responsibilities
- Supervise, train, and mentor auditors to ensure they understand carrier/customer contracts, audit processes, and the freight payment system.
- Review and interpret customer contracts and carrier agreements; audit freight invoices for accuracy, resolve discrepancies, and disputes.
- Create, implement, and maintain audit procedure manuals and SOPs.
- Assist in the hiring, onboarding, and development of new auditors.
- Act as the primary point of contact for customer inquiries regarding freight payment needs.
- Serve as the key liaison for internal departments to support information flow, error resolution, and continuous process improvement.
- Manage carrier and customer escalations by providing timely and accurate resolution.
- Utilize audit & freight payment software and related systems to improve audit accuracy and efficiency.
- Monitor team KPIs and SLAs to ensure audit accuracy, timeliness, and customer service expectations are consistently met.
- Oversee the ticketing system to manage, assign, and resolve customer and carrier inquiries in a timely manner.
Secondary Responsibilities
- Support freight payment processing across North American domestic freight billing (including LTL, Bulk, Truckload, Drayage, and Rail).
- Collaborate during new customer implementations to ensure billing/audit requirements are properly established.
- Build and maintain strong working relationships with carriers and customers.
- Handle mail-related tasks, including sorting, opening, and lifting up to 30 lbs.
- Answer phones and support general departmental needs.
- Perform other duties and special projects as assigned.
Exemption Type
Non-Exempt (Hourly)
Job Requirements
Job Requirements
- Minimum 5+ years of direct experience auditing freight bills or interpreting contracts and pricing.
- Transportation Industry Knowledge:
- Strong understanding of LTL contracts & tariffs, Bulk carrier pricing, NMFC classifications, capacity charges, and accessorial rules.
- Proven ability to interpret and apply carrier-specific and customer-specific LTL/Bulk contract terms.
- Strongly preferred: Previous experience working for an LTL or Bulk carrier in their Pricing or Billing department.
- Familiarity with other domestic transportation modes (Truckload, Drayage, and Rail) preferred.
- Demonstrated knowledge of freight audit/payment processes, rate structures, and contract compliance.
- Proven leadership experience managing a team, developing SOPs, and driving process improvements.
- Strong customer and carrier relationship management skills.
- Technical proficiency with freight audit/payment systems, TMS platforms, Microsoft Office Suite, and ticketing systems.
Key Attributes for Success
- Analytical thinker with strong attention to detail and accuracy.
- Effective communicator with the ability to resolve disputes diplomatically.
- Collaborative leader who can build high-performing teams.
- Strong problem-solving mindset with a focus on continuous improvement.
- Results-oriented, with the ability to monitor performance metrics and ensure SLA compliance.
Preferred Qualifications
- Minimum 5+ years of direct experience auditing freight bills or interpreting contracts and pricing.
- Bachelor’s degree in Supply Chain, Logistics, Accounting, or a related field preferred, but not required.
- Experience in a third-party freight audit and payment environment.
- Exposure to international freight auditing and payment processes.
Please note: There is no relocation or immigration assistance associated with this opening.
Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.
Please visit our website: www.bdpinternational.com
- This is a great opportunity to advance your career! Come join our growing BDP team!***
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