Hubbell

Job Overview

The Customer Sales Support Engineer is responsible for providing product and application support and in some cases, on-site support to customers that have field issues with Beckwith Electric products. These products include LTC controls, regulator controls, capacitor controls, recloser controls, feeder, transformer and generation protection as well as inter-tie protection and bus transfer systems.

A Day In The Life

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned.

• Investigate and troubleshoot specific customer application or product problems and propose solutions and changes that may be required for satisfactory resolution.
• Review specifications, plans and other customer documents to assure proper application and operation of the company's products and systems
• Assist product management personnel with preparing complex quotations and sales orders for Controls.
• Review and verify customer’s control settings for application and calculation accuracy.
• Provide input to improve product and application documentation for customers.
• Assist product management team in collecting customer specifications for potential new product offerings and enhancements to existing products and systems.
• Assist the sales force with the preparation and conducting of technical presentations and demonstrations to gain acceptance by the customer.
• Provide training to company employees, sales representatives and customers.
• May represent the company at national and regional trade associations, conferences and exhibitions.
• Overnight travel may be required.
• Comply with all work rules, including but not limited to, the Company's safety and attendance policies.

What will help you thrive in this role?

EDUCATION and/or EXPERIENCE

Bachelors Degree in Electrical Engineering or Electronics.

• 3+ years of Electric Power Industry or other related experience.
• Strong fundamental grasp of the Electric power Industry in the protection and control area including communications with SCADA.
• Proven success in the product application support.
• Strategic vision with practical approach to meet goals
• Strong written and verbal communications skills are required
• Ability to use protective relay test sets.
• Ability to use SCADA Communication test sets for MODBUS, DNP 3.0, and IEC-61850.
• Ability to use Sales Force and other software packages to document customer conversations.

EQUIPMENT/TOOLS

Digital multimeters, oscilloscopes (analog/digital), synthesizer/functional generator, AC power supply, DC power supply, hypot tester (AC/DC), RLC tester, hand solder tools, wrist strap, strap tester, 3-phase test set and digital thermometer. Software used: Microsoft Excel, Word, Access and PowerPoint, SAP

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

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