Cognizant Technology Solutions Corporation

Hybrid - São Paulo

Position Overview:

We are seeking a motivated and detail-oriented Junior Application Support Analyst to join our team. The ideal candidate will have an intermediate command of the English language, basic SQL knowledge, familiarity with ITIL practices, and a desire to grow in the field of IT support.

Key Responsibilities:

• Provide second-level support for business applications, troubleshooting issues and resolving them in a timely manner.
• Analyze and diagnose application problems, identifying root causes and providing solutions.
• Collaborate with developers and other IT teams to resolve more complex issues.
• Document support activities, issue resolutions, and update application knowledge base.
• Monitor application performance, ensuring availability and reliability.
• Assist in the deployment of software updates, patches, and configurations.
• Escalate unresolved issues to senior support or development teams as necessary.
• Communicate effectively with end-users, providing clear and concise information regarding issues and resolutions.

Required Qualifications:

• Intermediary proficiency in English, both written and verbal.
• Intermediate / advanced knowledge of SQL.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to prioritize tasks.

Desired Qualifications:

• Basic understanding of ITIL principles.
• Experience with ticketing systems like JIRA, Remedy, ServiceNow, or similar.

Education & Experience:

• Student or graduate of a Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Prior experience in a technical support or helpdesk role is a plus.

What We Offer:

• Opportunity to work in a dynamic and supportive environment.
• Career growth and development opportunities.

If you are passionate about technology and eager to develop your skills in application support, we encourage you to apply and become a part of our team.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.