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Job Function:
Customer Management
Job Sub Function:
Technical Field Service
Job Category:
Professional
All Job Posting Locations:
Riyadh, Saudi Arabia
Job Description:
Job Description
Overall purpose of job:
- Providing technical assistance and quality service to customers while ensuring compliance guidelines are followed.
- Ability to assist the service manager with daily running of the service center, providing effective technical support and understanding customer needs, with administration responsibilities and logistics management.
Essential duties and responsibilities:
- Attend service calls independently, effectively and on time by recognizing customers’ needs and adding value to gain customers loyalty.
- Perform in-field service activities such as installations, periodic maintenance, upgrades and repairs.
- Communicate independently in the right manner with internal and external customers.
- Receive / Log service calls and complaints, communicate with distributors engineers and proactively respond to their needs.
- Monitor warranty / service contracts and follow up on their expiry.
- Monitor spare parts movement and replenish effectively to ensure excellent after sales technical support.
- Maintain installation base for all products supported by TSC.
- Collaboration across franchise and business partners in the region.
- Routine admin work such as quotes, orders, invoicing, shipping, communications, and follow-ups.
Special requirements:
- Experience in service contracts and training Field Engineers.
Other features of the job:
- Deals with peers, workers, sales reps and managers.
- Deal with distributors, customers (Hospital), end users and Biomedical Engineers.
Job location:
- Saudi Arabia, Riyadh
- Approximately 50-70% of travel may be required
Job Requirements
Essential knowledge and skills:
- Education: University/Bachelor’s Degree in Biomedical Engineer.
- Years of experience: Generally requires (3+) years related experience in Service Engineering.
- Experience working within healthcare multinational company
Core competencies required for this role:
- Outward Looking-Customer centric.
- Business and results driven.
- Interdependent partnering ability.
- Prudent risk taking.
- Active team player.
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