Couchbase

As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency—from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission.

Location: Remote – Americas | Travel as require

The Opportunity

Couchbase is seeking a dynamic and strategic Director of Cloud Architecture and Professional Services – Americas to lead our team of Cloud Architects and Solution Architects across America. This leader will be accountable for delivering outstanding services engagements that drive customer success, adoption, and expansion of Couchbase's enterprise-class NoSQL and cloud database platform.

You will own services execution and delivery across the region, working closely with Sales, Solutions Engineering, and Product to ensure Couchbase customers achieve rapid time to value and long-term outcomes. This role combines team leadership, enterprise architecture experience, operational discipline, and a passion for enabling customers in complex environments.

Key Responsibilities

Regional Leadership & Strategy

• Lead and grow a high-performing Americas-based Professional Services team, including Solution and Cloud Architects.
• Define and execute the regional services strategy aligned with Couchbase’s growth and customer success goals.
• Manage delivery capacity and resource planning to support both strategic and transactional engagements.

Customer Success & Engagement

• Act as an executive sponsor for key customer implementations, ensuring alignment with business outcomes and rapid deployment success.
• Guide customers through the architectural design, deployment, and optimization of Couchbase on-premises, in the cloud, or at the edge.
• Partner with Sales and Solutions Engineering to scope engagements and support pre-sales services positioning.

Services Delivery & Operations

• Drive repeatable, scalable services delivery using standardized methodologies, templates, and tooling.
• Monitor project health, customer satisfaction (CSAT/NPS), and services utilization to ensure quality and profitability.
• Ensure timely resolution of escalations and promote proactive customer risk management.

Team Development

• Attract, coach, and retain top talent with deep technical and consultative skills.
• Develop regional onboarding and career progression frameworks to build technical depth and engagement.
• Promote a culture of customer obsession, transparency, and continuous improvement.

Cross-functional Partnership

• Collaborate closely with Product and Engineering teams to channel feedback from the field into roadmap planning.
• Work with Sales Enablement and Partner teams to support joint delivery models and regional partner readiness.
• Contribute to packaging new services offerings and go-to-market strategies tailored to Americas customers.

Requirements

• 10+ years in Professional Services, Solution Architecture, or Technical Consulting, with at least 5 years in a regional or senior leadership role.
• Proven track record of managing teams that deliver enterprise cloud/data platform implementations across North America.
• Deep experience with distributed databases, NoSQL, microservices, and cloud-native technologies (AWS, GCP, Azure).
• Familiarity with a traditional RDBMS including schema modeling, performance tuning and configuration.
• Demonstrated ability to influence C-level stakeholders and lead complex, multi-phase customer engagements.
• Strong operational acumen in managing delivery metrics, utilization, and project profitability.
• Exceptional interpersonal, communication, and leadership skills.

Preferred Qualifications

• Experience with Couchbase or similar NoSQL, in-memory, or distributed database technologies.
• Experience supporting Fortune 500 or large enterprise customers in regulated industries.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

Base Pay Range

$191,250—$225,000 USD

Why Couchbase?

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
• And much more!
• Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

Learn more about Couchbase:

News and Press Releases

Couchbase Capella

Couchbase Blog

Investors

Disclaimer:

Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.

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