Canva

Company DescriptionJob Description

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time-consuming, and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide. But you have a choice in where and how you work—we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you'd be doing in this role

The role will help us build and improve our Gen AI platform and products such as “Ask Canva” our user-facing chatbot that provides detailed user support using cutting-edge LLM techniques along with deep integration of our systems using tool calling to truly delight our users by instantly answering a complex question about their Canva account and by automating common support requests.

You will be working closely alongside backend engineers and MLEs to build the best AI support in the world for our customers. We embody pragmatic engineering and enjoy a collaborative approach to problem-solving.

As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. This will give you a flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Contributing to a scalable, interface-agnostic GenAI platform powering Canva’s user support.
• Building and integrating frontend components for “Ask Canva” — our intelligent support chatbot.
• Working closely with backend and ML engineers to deliver AI-driven solutions that delight users.
• Iteratively improving frontend experiences to ensure fast, helpful, human-like assistance.
• Presenting new ideas and tech opportunities to elevate Canva's AI help experiences.

You're probably a match if you

• Bring 5+ years of frontend engineering experience, with a proven ability to deliver complex products autonomously and at scale.
• Have deep expertise in modern web technologies (e.g., React, TypeScript, GraphQL) and thrive on making pragmatic architectural decisions.
• Are skilled at balancing speed and quality — knowing when to experiment, when to refactor, and when to ship.
• Have worked in cross-functional teams, collaborating closely with MLEs, designers, and backend engineers to build seamless end-to-end experiences.
• Are excited about AI and LLMs, and you’re confident building production-grade systems that integrate with them.
• Enjoy mentoring others and raising the bar — your teammates value your code reviews and thought leadership.

Even if you’re new to AI, if you're a seasoned engineer with strong systems thinking and a growth mindset, we’d still love to hear from you.

About the team

In AI Help Platform, we build AI platforms and products to ensure that our users get the best support possible. We aim to delight our users by solving their issues proactively and magically while ensuring a seamless handover to a human agent with all the prerequisite information for those complex issues.

We are a tight-knit, diverse team that enjoys solving complex problems with cutting-edge AI technology with a pragmatic user-first mindset.

What's in it for you?

Achieving our crazy big goals motivates us to work hard—and we do—but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for success inside and outside of work.

Here's a taste of what's on offer:

• Equity packages – we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• Annual Vibe & Thrive allowance for your wellbeing, social connection, home office setup & more
• Flexible leave options to help you recharge, take time for personal needs, and make an impact beyond work

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above—we still want to hear from you!

Please note that interviews are conducted virtually.

QualificationsAdditional Information