UF Health

Overview

UF Health St. Johns serves as the lead agency for the St. Johns County Continuum of Care, which is responsible for overseeing the homelessness response system, implementing Coordinated Entry, and ensuring compliance with federal and local regulations.

The By-Name List (BNL) Case Manager is responsible for maintaining and managing the real-time, comprehensive list of individuals and families experiencing homelessness within the Continuum of Care (CoC). This position ensures accurate data collection, tracks client progress, and facilitates case conferencing to connect individuals to housing and services. The BNL Case Manager collaborates with outreach teams, service providers, and housing programs to prioritize and streamline access to resources based on vulnerability and need.

Responsibilities

• Monitor and Update the BNL: Regularly review and update the status of clients on the BNL, ensuring accurate and real-time information is available for service providers.
• Conduct Client Check-Ins and Assessments: Engage with clients to assess their current needs, barriers to housing, and overall well-being. Document and track changes in client status.
• Coordinate with Service Providers and Landlords: Facilitate communication between clients, service providers, and landlords to ensure timely housing placements and support services. All Coordinated Entry Referrals and processes will be conducted, followed-up on and supported by this position.
• Promote Housing Access: Work with clients facing challenges such as chronic homelessness, health risks, or disabilities to secure appropriate housing resources.
• Ensure Timely Service Provision: Prevent disruptions in care by ensuring that all clients on the BNL receive appropriate services, even if they do not have an active case manager.
• Maintain Client Engagement: Keep clients engaged in the housing process by providing regular updates, addressing concerns, and offering continued support.
• Track Client Progress: Continuously monitor the housing search and placement process, ensuring that clients are not overlooked due to outdated information.
• Collaborate with Internal and External Stakeholders: Work collaboratively with internal teams, housing providers, and community organizations to improve service delivery and client outcomes. Conduct weekly case conferencing calls to ensure collaborative efforts. Host the monthly Coordinated Entry Committee Meetings.
• Improve System Efficiency: Contribute to the overall improvement of the Crisis Response System by maintaining accurate, up-to-date records and reducing delays in service delivery. Working with HMIS lead and other CoC staff to ensure all related policy and procedures are current and updated regularly.

Qualifications

Education / Training

• Bachelor's Degree in Social work, human services or related area of study

Experience Requirements

• 2-years experience working with vulnerable populations and case management.
• Skills & Abilities:
• Excellent verbal and written communication skills to work with diverse stakeholders, including service providers, government agencies, and people experiencing homelessness.
• Proficiency in database software, Excel, and other MS Office Suite products.
• Ability to assess data trends and use insights to improve service delivery.
• Skilled in meeting facilitation and coordination.
• Ability to address barriers by identifying creative solutions and navigating complex service systems.
• Ensures accurate record-keeping and compliance with strong attention to detail.
• Ability to manage various aspects of grants, special projects and initiatives.
• Candidates must consistently demonstrate the ability to work independently as a member of an impact team.
• Ability to prioritize projects and manage time effectively.
• Ability to develop positive interpersonal and working relationships.
• Experience developing and maintaining

Additional Information:

Level 2 DCF background check required upon hire.