Overview
The Care Coordinator will be an integral part of the co-responder team, working alongside law enforcement and clinical staff to provide comprehensive support to individuals in crisis. The Care Coordinator will serve as the primary point of contact after co-responder intervention for connecting individuals to essential services and ensuring continuous care management. This role is crucial in bridging the gap between crisis intervention and long-term resource access, helping to prevent recidivism, avoid unnecessary hospitalizations, and promote stability and recovery.
Responsibilities
- Collaborate with the EPIC Co-Responder to initiate client engagement, whether meeting in the field or in the office.
- Act as the primary liaison to connect clients with appropriate community resources, including behavioral health services, housing assistance programs, food security initiatives, and primary medical care.
- Build and maintain relationships with service providers to streamline referral processes and maximize service access for clients.
- Engage in ongoing communication with clients to monitor their progress and adherence to treatment plans.
- Identify and resolve barriers that may prevent clients from following through with their care plans, such as transportation issues, financial challenges, or lack of support.
- Work collaboratively with a network of professionals, including mental health clinicians, social service agencies, law enforcement, and peer support specialists, to offer comprehensive, well-coordinated services.
- Stay informed about changes in local resources and services to provide accurate and up-to-date information to clients.
- Maintain detailed, accurate and timely records of all client interactions, including assessments, service plans, referrals made, and follow-up activities, using a secure case management system.
- Serve as a voice for clients by advocating for their needs within the community and partner agencies.
- Participate in outreach activities, such as community events, workshops, and information sessions, to raise awareness of available services.
- Perform all other duties as assigned by management within job scope.
Qualifications
Education / Training
- Master's Degree Social Work or related field
Preferences:
Experience in mental health or substance use services
- Strong interpersonal and communication skills, with the ability to work effectively with diverse populations
- Knowledge of community resources and social services systems
- Ability to work collaboratively in a multidisciplinary environment, including law enforcement and healthcare professionals
Experience Requirements
- 2-years Care coordination, social work, or related field
Preferences:
Experience in mental health or substance use services
- Strong interpersonal and communication skills, with the ability to work effectively with diverse populations
- Knowledge of community resources and social services systems
- Ability to work collaboratively in a multidisciplinary environment, including law enforcement and healthcareprofessionals
Certificates/Licenses/Registration
- Basic Life Support (BLS)
- WELLE (NAPPI) Certification
- Level 2 DCF Background Check
- Motor Vehicle Record (MVR) Background Check
Preferences:
Licensed Clinical Social Worker
Additional Information:
BLS, provided by the American Heart Association (AHA), required within 30 days of hire.
WELLE Training (Non-Abusive Psychological & Physical Intervention) within 90-days of hire.
Valid Driver’s License and proof of auto insurance required for MVR background check.
Level 2 DCF Background Check required at time of hire.
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