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Key Responsibilities
1. Floor Support for All Queries
The L2 provides immediate resolution to technical, process-related, policy. This includes:
2. Escalation Handling (On Call and Off Call)
The role is critical in managing and resolving escalations efficiently, preventing customer dissatisfaction and potential brand impact.
3. Unit Collection & Field Support for Escalated/Repeat Cases
Ensures accountability and timely collection of defective units, facilitating root cause analysis and effective closures.
4. RCA for Escalated Cases
Drives continuous improvement by identifying root causes of escalated issues and suggesting preventive actions.
5. Technical KPI management as per given KPI.
Qualification & Experience
Additional Locations:
NOTICE FOR PUBLIC
At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
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