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Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Director, External Communications

What does a successful Senior Director, External Communications do?

We’re seeking a strategic and highly collaborative Senior Director, External Communications, to be responsible for developing and executing communication strategies that support the company's growth and reputation, focusing on compelling narratives and engaging audiences. The ideal candidate will be a strategic thinker with deep expertise in Corporate Communications, including experience in Mergers and Acquisitions (M&A) and Incident communications, media relations, executive communications, and crisis management. They will manage complex communication plans to ensure communication is timely, consistent, and tailored to all stakeholders. Bring your exceptional writing, editing, and storytelling skills to Fiserv!

What you will do:

• Develop and lead an external communications strategy aligned with the vision and business objectives across the enterprise for all business and client-facing functions.
• Lead cross-functional initiatives in partnership with marketing and administrative groups.
• Build and manage strong relationships with top-tier media and trade outlets.
• Liaise with agency partners to execute always-on, robust media efforts that support the company and business goals.
• Identify high impact speaking opportunities and events for executive teams.
• Serve as a strategic partner during reputation-sensitive events, crisis scenarios, and support incident communications and change management.
• Develop compelling press releases, media kits, bylines, blogs, and corporate announcements for external audiences.
• Lead message development and storytelling initiatives that reinforce brand values at the enterprise level ensuring quality, clarity, and consistency.

What you will need to have:

• 10+ years of progressive experience in external or corporate communications.
• Media relations track record with top-tier business media.
• Expertise in C-Suite level executive communications, reputation management, and crisis communications.
• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field, and/or equivalent military experience.

What would be great to have:

• Master’s degree.
• Prior experience in a highly regulated industries (e.g., financial services, fintech, healthcare).

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• Ability to travel up to 25% of the time and work weekends/evenings, as necessary.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-CR1 #LI-Onsite

Salary Range

$114,100.00 - $192,200.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.