职位概述：通过跨部门轮岗或定向实践，深度参与酒店日常运营全流程，学习标准化服务技能，培养行业基础素养，在实战中提升沟通、应变与问题解决能力，为未来职业发展奠定实践基础。 | Position Overview: Through cross-departmental rotations or targeted practice, deeply engage in the full daily operation process of the hotel, learn standardized service skills, cultivate basic industry literacy, and enhance communication, adaptability, and problem-solving abilities through hands-on experience to lay a practical foundation for future career development.
核心职责（根据分配部门侧重执行，以下为核心任务示例）：
前厅部（接待/礼宾方向）
- 协助前台完成入住/退房登记，核对证件信息、录入系统、开具发票，确保流程合规； | Core Responsibilities (tasks vary by assigned department, key examples below):
- Front Office (Reception/Concierge):
- Assist with check-in/check-out procedures at the front desk, including verifying guest ID, inputting system data, issuing invoices, and ensuring compliance with operational standards;
- 引导客人至客房、餐厅、会议室等区域，提供路线指引及酒店设施介绍（如健身房、洗衣房、Wi-Fi覆盖范围等）； | Guide guests to guest rooms, restaurants, meeting rooms, and other areas, providing route directions and introductions to hotel facilities (e.g., gym, laundry room, Wi-Fi coverage);
- 协助礼宾处理行李寄存/提取、叫车服务、景点门票预订等需求，记录客需并及时反馈给相关部门； | Support concierge services with luggage storage/retrieval, taxi booking, tourist attraction ticket reservations, etc., log guest requests, and promptly relay them to relevant departments;
- 观察前台与客人的沟通技巧（如投诉处理、特殊需求响应），记录典型案例并向导师请教优化方案。 | Observe front desk staff’s communication skills with guests (e.g., handling complaints, responding to special requests), document typical cases, and seek advice from mentors on optimization solutions.
餐饮部（餐厅/宴会方向）
- 协助餐厅完成餐前准备（摆台、餐具消毒、酒水饮料陈列、菜单更新），确保符合卫生与摆台标准（如刀叉间距、餐巾折叠样式）； | Food & Beverage (Restaurant/Banquet):
- Assist with pre-meal preparations in restaurants (table setting, tableware sanitization, beverage/wine display, menu updates), ensuring compliance with hygiene and presentation standards (e.g., fork-knife spacing, napkin folding style);
- 参与传菜、上菜服务，熟悉菜品名称、原料及特色，准确回答客人关于菜品的问题（如忌口调整、烹饪方式）； | Participate in food delivery and serving, familiarize with dish names, ingredients, and specialties, and accurately answer guests’ questions about dishes (e.g., dietary restrictions, cooking methods);
- 协助宴会活动筹备（场地布置、餐具摆放、物料清点），配合团队完成现场服务（如酒水添加、垃圾清理、设备调试）； | Support banquet event preparation (venue decoration, tableware arrangement, material counting), and assist the team in on-site service (e.g., refilling drinks, cleaning up trash, adjusting equipment);
- 观察服务员与客人的互动技巧（如推荐菜品、处理客诉），记录服务亮点与待改进点，提出优化建议。 | Observe waitstaff’s interaction skills with guests (e.g., dish recommendations, handling complaints), document service strengths and areas for improvement, and propose optimization suggestions.
销售部（市场/客户方向）
- 协助整理客户档案（记录客户偏好、历史订单、合作动态），更新CRM系统信息，确保数据准确； | Sales & Marketing (Market/Client):
- Assist in organizing client files (recording client preferences, historical orders, collaboration updates), updating CRM system information, and ensuring data accuracy;
- 参与市场活动筹备（如展会、会员日、节日促销），协助设计宣传物料（海报、邀请函）、联系供应商（印刷厂、花艺师）并跟进进度； | Participate in marketing event preparation (e.g., trade shows, member days, holiday promotions), assist in designing promotional materials (posters, invitations), contact suppliers (printers, florists), and follow up on progress;
- 协助销售经理进行客户跟进（电话回访、邮件沟通），记录客户需求与反馈，整理成报告提交给上级； | Assist sales managers in client follow-ups (phone calls, email communication), log client needs and feedback, and compile reports for submission to superiors;
- 学习酒店产品知识（如房型、餐饮套餐、会议设施），模拟向潜在客户介绍酒店优势（如地理位置、性价比、定制服务）。 | Learn hotel product knowledge (e.g., room types, F&B packages, meeting facilities), and simulate introducing hotel strengths (e.g., location, cost-effectiveness, customized services) to potential clients.
通用职责（所有部门）
- 严格遵守酒店规章制度（如考勤、着装、保密协议），保持专业仪容仪表（如制服整洁、工牌佩戴、淡妆/发型规范）； | Adhere strictly to hotel rules and regulations (e.g., attendance, dress code, confidentiality agreements), and maintain professional appearance (e.g., clean uniform, ID badge worn, light makeup/hair styling);
- 主动参与部门例会与培训，记录学习要点（如服务流程更新、安全预案），积极向导师或同事请教疑问； | Actively participate in department meetings and training sessions, take notes on key points (e.g., updated service procedures, safety protocols), and proactively ask mentors or colleagues for clarification on unclear issues;
- 配合团队完成临时任务（如紧急客房打扫、大型活动支援、客人特殊需求响应），保持高效执行力与团队协作意识； | Support the team in ad-hoc tasks (e.g., urgent room cleaning, large-scale event support, responding to special guest requests), maintaining high execution efficiency and teamwork awareness;
- 每日工作结束后总结任务完成情况，反思不足并提出改进计划，定期向导师提交实习周报/月报。 | At the end of each workday, summarize task completion, reflect on shortcomings, and propose improvement plans, submitting weekly/monthly internship reports to mentors regularly.
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