Trainline

About us:

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline ????

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

What you’ll be doing

As a Billing Specialist at Trainline, you’ll be at the heart of our revenue operations. You’ll manage both automated and manual billing processes across a variety of revenue streams including transactional and non-transactional billing (think monetisation initiatives, partnerships, affiliates, and ad revenue).

You’ll work closely with teams across the business including Commercial, Data, and Trainline Partner Solutions, as well as directly with our clients. Your mission? To ensure accurate, timely billing and a seamless customer experience.

Here’s a closer look at your day-to-day:

• Own the billing cycle: Generate and issue invoices in line with agreed billing frequencies and ad-hoc requests.
• Manage client accounts: Set up new accounts and maintain existing ones in our Finance and Billing systems.
• Data-driven insights: Use SQL to extract and analyse billing data, supporting reconciliations and reporting.
• Collaborate cross-functionally: Work with Finance, Commercial, Customer Service, and Data teams to resolve billing queries and ensure smooth operations.
• Month-end close: Lead AR/Billing month-end procedures, including aged debtors reporting, billing reconciliations, KPIs, and ad-hoc analysis.
• Customer service excellence: Maintain shared mailboxes and Jira boards, responding to queries within SLA and building strong relationships with internal and external stakeholders.
• Support credit control: Assist with debt chasing, credit risk monitoring, and daily allocation of multi-currency sales receipts.
• Drive improvement: Contribute to our Finance Transformation project by identifying and implementing process and system enhancements.
• Ensure compliance: Uphold internal controls and financial compliance standards, always with a continuous improvement mindset.

What we’re looking for

We’re after someone who’s not just great at billing but who’s also curious, collaborative, and ready to make an impact.

You’ll need to bring:

• Proven experience in Billing Operations or Accounts Receivable.
• Strong understanding of accounting principles and financial processes.
• Advanced Excel skills and confidence working with large datasets.
• Experience with SQL (even basic queries) to support data analysis.
• Excellent communication skills both written and verbal.
• A customer-first mindset and a passion for delivering great service.
• High attention to detail and accuracy in data entry and documentation.
• Strong organisational skills and the ability to manage your own workload.
• A proactive, self-starter attitude, you’re confident working independently and as part of a team.

Bonus points if you have:

• Experience working in a fast-paced, tech-driven environment.
• Familiarity with finance systems and international billing processes.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

• ???? Think Big - We're building the future of rail
• ✔️ Own It - We focus on every customer, partner and journey
• ???? Travel Together - We're one team
• ♻️ Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!