Manager, Support Engineer, Rescale, Inc., Draper, UT
Responsibilities:
- Provide technical support to customers using the Rescale platform by applying expertise in high performance computing, simulation applications, cloud computing, networking, and other technologies.
- Resolve customer support requests through email ticketing system and live support chat.
- Develop best practice recommendations through testing and benchmarking.
- Escalate bugs and platform issues to HPC, engineering and product teams. Create documentation and tutorials for platform features and HPC applications.
- Requirements:
- Master’s degree in mechanical engineering, computer engineering, or related
- field and 5 years of experience with computer-aided engineering software and high performance computing.
- Must also possess: 5 years of experience with computational fluid dynamics or finite element analysis
- 5 years of experience with setting up, executing, and interpreting results from high-performance computing simulations in an engineering discipline such as computational fluid dynamics or finite element analysis
- 3 years of experience with configuring, troubleshooting, testing, and optimizing a high performance computing Linux environment
- 3 years of experience with creating automated computing tools such as shell scripts to streamline the execution and processing of large numbers of batch compute jobs
- 3 years of experience with providing technical support
- 3 years of experience with cloud computing and Linux systems administration.
- Must successfully complete competency-based interview.
- Fully remote position.
Expected salary range is $101,462.00-$150,000.00/year. To apply, send resume to
nlanglois@rescale.com
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