Freshworks

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

The Internal Audit team at Freshworks is looking for a passionate and self-driven professional to join their team. This position is an exciting and challenging opportunity for an audit professional who is eager to learn and understand end to end business processes and seeks to challenge themselves in complex situations. The Internal Audit team at Freshworks is an advisor to the Business - performing risk and control assessment, and providing recommendations in bringing efficiencies and enhancing processes, bringing overall value to the organization as it grows. This role will be integral in the successful execution of SOX, Internal audits and various other initiatives in support of Freshworks’ internal processes and controls.

Core Responsibilities

• Partner with the business team to understand and document processes, identify risks or gaps. Stay up to date with changes in business and assess impact to controls framework.
• Execute on SOX testing as assigned, ensuring testing timelines are met and quality of testing is as per training provided.
• Coordinate with external auditors for walkthroughs, testing and answering queries.
• Perform other operational audits as assigned.
• Assist in providing regular updates to executive management on testing status.
• Manage and prioritize tasks assigned to meet audit deadlines.
• Demonstrate leadership by asking insightful questions, provide solutions-oriented perspective, and communicating effectively.
• Build and maintain effective and collaborative relationships with internal stakeholders and colleagues within the team.

Qualifications

• Bachelor’s degree in accounting or higher in a relevant field (Accounting, Finance, Business, Audit)
• Must be qualified or pursuing CA, CPA, CMA, CIA, CISA, or similar.
• Minimum 2+ years of audit experience – Prior US SOX or Internal Audit Experience is required.
• Previous Big Four experience in internal audit or external audit required.

Prior experience with SAAS companies preferred

Skills

1. Technical Audit & Compliance Skills

• SOX Compliance & Testing: Deep understanding of the Sarbanes-Oxley Act (SOX) framework and proven ability to execute end-to-end testing of internal controls, including design and operating effectiveness.
• Internal Audit Execution: Proficiency in conducting operational audits, from planning and fieldwork to reporting, in alignment with professional standards.
• Risk Identification & Assessment: Expertise in identifying financial, operational, and compliance risks within business processes and evaluating the adequacy of corresponding controls.
• Control Framework Knowledge: Strong understanding of internal control frameworks (e.g., COSO) and the ability to assess the impact of business changes on the control environment.
• Audit Documentation: Skill in preparing high-quality audit workpapers, documenting testing procedures, results, and conclusions clearly and concisely.
• External Audit Coordination: Experience supporting external audits, including preparing for walkthroughs, coordinating evidence requests, and effectively addressing auditor queries.

2. Business Acumen & Process Analysis

• Process Documentation & Flowcharting: Ability to understand, document, and map complex end-to-end business processes to identify key control points and potential gaps.
• SaaS Industry Knowledge: (Preferred) Understanding of business models, processes, and common risks specific to Software-as-a-Service (SaaS) companies.
• Analytical Thinking: Strong ability to analyze situations, ask insightful questions, and connect dots between different business functions to understand the broader impact of risks and control deficiencies.
• Business Partnership: A mindset focused on being an advisor to the business, understanding their goals, and providing value beyond traditional compliance.

3. Communication & Stakeholder Management

• Stakeholder Collaboration: Proven ability to build and maintain effective, collaborative relationships with business process owners and internal stakeholders at various levels.
• Clear Communication: Excellent verbal and written communication skills to articulate complex audit concepts, findings, and recommendations to both technical and non-technical audiences.
• Executive Reporting: Experience in assisting with the preparation of status updates and reports for executive management, summarizing audit progress and key issues.
• Team Collaboration: Skill in working effectively and collaboratively with colleagues within the Internal Audit team to achieve shared objectives.

4. Professional Attributes & Soft Skills

• Self-Motivation & Drive: A passionate and self-driven work ethic with the ability to operate independently in complex situations.
• Project & Time Management: Strong ability to manage and prioritize multiple assigned tasks effectively to meet audit deadlines and project milestones.
• Problem-Solving & Solutions-Oriented Mindset: The ability to not just identify problems but also to provide a solutions-oriented perspective and practical recommendations.
• Leadership Potential: Demonstrates leadership qualities through intellectual curiosity, insightful questioning, and effective communication.
• Adaptability & Eagerness to Learn: A strong desire to learn, understand new business processes, and adapt to changes within a growing organization.
• Professional Certifications: Qualified or actively pursuing relevant certifications such as CA, CPA, CMA, CIA, or CISA, demonstrating a commitment to the profession.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.