Genpact

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of AVP, Program Manager-Agentic AI!!

In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines.

The Program Manager – Agentic AI PMO Office will act as the execution engine behind our Agentic AI strategy, enabling disciplined progress across all workstreams — Sales, Solutioning, Implementation, Product, Marketing, Tech, HR, and Support. You will own the central governance rhythm, provide leadership visibility on progress and gaps, and ensure teams stay aligned, accountable, and on track.

This is a high-visibility role that brings structure to velocity — connecting dots, resolving blockers, and translating ambition into action.

Key Responsibilities

Program Governance & Accountability

• Set up and manage structured governance forums (weekly/fortnightly/monthly) to track initiative progress across pods and functions.
• Establish and maintain a centralized execution tracker for all Agentic AI workstreams.
• Enable prioritization and risk resolution through leadership visibility and data-backed recommendations.

Dashboards & Visibility

• Design and operationalize real-time dashboards to monitor OKRs, key initiatives, and impact metrics.
• Ensure periodic reporting to Agentic AI and executive leadership on milestones, blockers, and business outcomes.

Cross-Workstream Orchestration

• Act as the bridge between pod leads — Sales, Solutioning, Implementation, Product, Tech, Marketing, HR — to align goals, timelines, and dependencies.
• Track key talent movement, resourcing needs, and capability readiness in collaboration with HR and Delivery teams.

Outcome Enablement

• Chase high-priority outcomes across rotations, pipeline acceleration, and product milestones.
• Support special initiatives (e.g., launches, QBRs, pricing changes) with structured plans and timely follow-through.

Thought Leadership & Internal Evangelism

• Synthesize insights, best practices, and learnings from program execution into internal artifacts (e.g., playbooks, frameworks, retrospectives).
• Support and co-author internal knowledge content — leadership updates, monthly newsletters, success stories, and business reviews.
• Act as a culture carrier of Agentic AI ways of working, helping define and evolve what "good" looks like across functions.

Who You Are

• A doer and orchestrator who thrives in ambiguity and builds clarity
• Strong on structure, communication, and attention to detail
• Comfortable working with senior leaders, handling cross-functional complexities, and moving at speed
• A systems thinker with a bias for execution

Qualifications we seek in you!

Minimum Qualifications

• experience in a Program Management, Transformation PMO, or Business COO role
• Experience working in matrixed environments across GTM, Product, Tech, and Support functions
• Hands-on with dashboards, trackers, and project management tools
• Strong business acumen, stakeholder engagement skills, and executive presence
• Bonus: Experience contributing to internal thought leadership, operating playbooks, or transformation accelerators

Why This Role Matters

As we scale Agentic AI at Genpact, this role ensures that execution is not just fast — but focused, visible, and impactful. You’ll help create the operating cadence and collective muscle memory that turn strategy into momentum.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.