Amazon

DESCRIPTION

Do you want to help build the world’s greatest Developer Advocacy team? Amazon is seeking a dynamic problem solver, who will be responsible for all aspects of supporting developer accounts for the Amazon Appstore. In this role, you will be a part of a team of exceptionally driven, customer-obsessed specialists who strive to provide best-in-class support to a growing international community of developers. You will work directly with developers resolve queries, recommend best actions, analyze trends and drive solutions that meet and exceed developer needs. As a Developer Advocate, you will interact with both external developers and internal teams via multiple communication channels to drive solutions to meet developer needs.

Key job responsibilities

• Work with external developers to understand how they interact with the Amazon Appstore.
• Dig into the details of a system or process to address customer problems
• Provide valuable feedback to business and development teams to help shape tools, processes, and systems related to the developer journey
• Identify patterns and trends within inbound contact activity across developers and conduct deep dive analysis in order to provide concise verbal and written reports to leadership.
• Propose and drive innovative solutions and projects to improve the developer experience and support
• Collaborate with teammates and colleagues to establish yourself as a subject matter expert in developer-related topics
• Contribute to refining nebulous program, service, and/or feature launches into defined and scalable goals
• Summarize technical customer issues into notes that are readable by non-technical stakeholders (you can paraphrase a complex issue while writing for comprehension)

A day in the life

As a Developer Advocate, you will work directly with developers handling incoming queries and dig into details to analyze and resolve issues. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. You'll toggle between a broad range of technological productivity and work-flow management tools including SharePoint, MS Excel, MS Word and databases.

If you are someone who is excited to learn new technologies and help customers succeed, have a successful track record of responding to/resolving customer issues through written communication and thrive on working in a fast paced support environment, come join our team.

About the team

Content Apps and Partner Engagement (CAPE) Developer Support & Engineering (DSE) team provides account-related business, technical and operational support to the worldwide external developer community submitting their apps across devices and platforms to Amazon through two channels (contact-us and forums) in three languages (English, Chinese and Japanese). The team works with multiple cross-functional teams internally providing the voice of the developer community and helping drive solutions to improve developer experience.

BASIC QUALIFICATIONS

• Bachelor's degree in management, business administration, economics, engineering, marketing
• 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
• Experience analyzing data and best practices to assess performance drivers
• Excellent written and verbal communication skills with the ability to present information in a clear and concise manner

PREFERRED QUALIFICATIONS

• Experience in technical support, preferably with problem ticketing, incident management, and/or issue escalation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.