Do you want to help build the world’s greatest Developer Advocacy team? Amazon is seeking a Solutions Engineer, who will be responsible for all aspects of supporting developer accounts for the Amazon Appstore. As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will support develop world class technical solutions to enable un-managed developers, distribute their apps and games within the Amazon Appstore, and grow their businesses. As a Solutions Engineer, you will work with third party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly, this role is for you.
Key job responsibilities
A day in the life
As a Solutions Engineer on the team, you will work directly with developers, handling incoming queries and dig into details to analyze and resolve issues. Your key responsibilities would be to ensure: 1) Tier-2 support for un-managed partner apps and drive issues to closure working with internal product teams to assist in resolution as needed, 2) New App Launch Support, for un-managed partners 3) Operational Excellence to improve time-to-resolution and reporting on tactical support
About the team
Content Apps and Partner Engagement (CAPE) Developer Support & Engineering (DSE) team manages technical support for customer and partner issues and app feature integrations on Managed Video Partner apps (SPARQ based partner segmentation in US/CA & International countries)
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