Northwestern Medicine

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

• Hours: 40 hours per week
• Evening Schedule: Works Every Other Weekend and Works Every Holiday
• Competitive Hourly Compensation. This role is graded as a non-exempt position, meaning you are eligible for overtime.
• New employees are eligible for benefits to begin on the first of the month following their start date. Our 2025 Benefits Summary is attached for your reference.

The Resource Coordinator Patient Escort reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Resource Coordinator Patient Escort facilitates the scheduling and training of Dispatchers and Escorts. Additional responsibilities include electronic (TeleTracking) reporting, assisting with daily supervision, and transporting patients when volumes are heavy.

Responsibilities:

• Assesses transportation needs for assigned shift and monitors activities to ensure patients as being moved in a safe and timely manner.
• Responsible for running and maintaining key reports through the Patient Escort software (TTI), including response times and employee productivity.
• Assists in the coordination of employee scheduling, both long-term and daily needs.
• Serves in a support capacity for employee timekeeping, reporting (Kronos).
• Identifies and communicates critical situations involving the transport of patients, blood, or specimens in accordance with departmental standards.
• Transports patients when volumes are heavy.
• Performs Dispatch functions if necessary.
• Operates, monitors all aspects of Electronic Transport software system; including entering requests, altering priorities, request audit, employee breaks, and appointments for diagnostic testing.

Qualifications

Required:

• High school diploma or equivalent.
• Must be able to speak, spell, read, write and understand English.
• Excellent communication skills and ability to interact well with patients of all ages.
• Must have exceptional patient relations skills
• Must be able to work under stress in a fast-paced environment.
• Must demonstrate reliability, punctuality and good attendance.
• Ability to be on feet for the majority of the day.
• Excellent hygiene is a necessity.
• Must have no lifting restrictions.
• Enrollment in BLS training course within 2 months of hire and successful completion within 3 months.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.