NielsenIQ

Company DescriptionJob Description

It is a client-facing role, owning the operational design of our client offering to ensure it is delighting clients while maintaining the NIQ offer in the marketplace in a sustainable manner. You will advise, suggest and discuss solutions with the commercial teams and the clients in regard to operational requirements.

CHALLENGES THAT AWAIT YOU:

• You will be the link between the client and the operations teams on/offshore regarding the database production process, by translating client expectations into the necessary work orders and coordinating the production teams, to ensure the quality of the data delivered to the client and satisfy/surpass the client expectations.
• You will be in regular contact with your clients (face to face, phone, email) and with the commercial team to maximize client satisfaction.
• You will drive and coordinate discussions in regard to specifications limitations and technical possibilities on clients’ requests.
• You will ensure business growth support, by leading an effective discussion with clients and internal stakeholders, introducing clients to innovations and improvements for their databases that result in clients’ solutions driving revenue.
• You will suggest pro-active solutions to the client for simpler, more enduring and for NIQ more cost-efficient care of the client databases/reports.
• You will coordinate and ensure support on questions of clients regarding data quality and stay in a position to provide information regarding the status of the implementation.

Must-Have Skills:

• Strong client focus and service-oriented mindset
• Excellent problem-solving skills with a solution-oriented and creative approach
• Willingness to learn, grow, and adapt to change
• Good to very good written and verbal communication skills
• Comfortable speaking with clients via video calls
• Ability to work from the Warsaw office at least twice per week
• Effective time management and strong self-organisation skills
• English proficiency at C1 level or higher
• Basic proficiency in MS Office (Teams, Outlook, PowerPoint, Excel – including basic formulas like SUM)
• High attention to detail and commitment to delivering high-quality work

Nice-to-Have Skills:

• Experience at NIQ as a CSC outside the DACH region
• Experience at NIQ as a CI outside the DACH region
• Project management experience (even with small-scale projects)
• Experience in client relationship or account management
• Proficiency in German
• Proficiency in Polish
• Familiarity with Excel functions such as VLOOKUP
• Awareness or experience with AI tools and Copilot usage

WHAT WE OFFER:

• Work in a mixed system: part of the week you work from home , a part from the office (2 days from the office), (Modern office in a great location, next to Dworzec Gdański metro station).
• Working in an international organization, numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Benefits package: Multisport card, private medical coverage (Medicover), life insurance, Benefit platform allowing to purchase cinema and theatre tickets.
• Additional days off and recognition of special moments in your life.
• Stable working environment with an employment contract.

QualificationsAdditional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion