ServiceNow Solution Architect

UST Global

ServiceNow Solution Architect

Architect I - Enterprise Solutions

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

We are seeking a highly skilled ServiceNow Solution Architect with 10+ years of experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will have a deep understanding of ServiceNow architecture, ITSM, ITOM, CSM, and other key modules.

The opportunity:

  • Lead the design and architecture of ServiceNow solutions, ensuring alignment with business and IT strategies.
  • Define technical standards, best practices, and governance models for ServiceNow implementations.
  • Architect scalable and maintainable solutions across ITSM, ITOM, CSM, HRSD, SecOps, GRC, and other modules.
  • Provide architectural guidance for custom applications and enhancements within ServiceNow.
  • Oversee the design and development of workflows, business rules, UI policies, and client scripts.
  • Ensure optimal performance, security, and compliance in ServiceNow implementations.
  • Lead ServiceNow upgrades and migrations, ensuring minimal business impact.
  • Design custom integrations with third-party applications using REST, SOAP APIs, Integration Hub, and MID Servers.
  • Work closely with business stakeholders, developers, administrators, and leadership teams to gather requirements and translate them into technical solutions.
  • Provide technical leadership and mentorship to development teams.
  • Conduct architectural reviews, impact assessments, and design validation.
  • Establish and enforce governance policies to ensure ServiceNow best practices.
  • Perform platform health checks, performance tuning, and optimization.
  • Ensure compliance with ITIL and enterprise architecture frameworks.
  • Drive automation and AI-driven enhancements to improve ServiceNow efficiency.
  • Stay up to date with ServiceNow releases, features, and industry trends, recommending innovations.
  • Conduct periodic service reviews and post-implementation evaluations.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

  • 10+ years of experience in designing and developing ServiceNow solutions.
  • Strong expertise in ITSM, ITOM, CSM, HRSD, GRC, SecOps, and custom applications.
  • In-depth knowledge of Common Service Data Model (CSDM), CMDB, Discovery, Event Management, and Service Mapping.
  • Hands-on experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, and Flow Designer).
  • Experience in ServiceNow integration with external systems (REST, SOAP, LDAP, SSO, MID Server, and Integration Hub).
  • Deep understanding of ServiceNow security, access controls, and data privacy best practices.
  • Technical & Architecture Skills
  • Experience in enterprise architecture, cloud computing, and SaaS platforms.
  • Strong understanding of Microservices, APIs, and modern integration strategies.
  • Familiarity with DevOps, CI/CD, Agile, and ITIL methodologies.
  • Performance optimization experience in large-scale ServiceNow implementations.
  • Soft Skills & Work Environment
  • Strong communication and stakeholder management skills.
  • Ability to translate business requirements into technical solutions.
  • Leadership and mentoring capabilities for guiding development teams.
  • Analytical mindset with problem-solving and troubleshooting skills.
  • Preferred Certifications:
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, CSM, HRSD, SecOps, or GRC
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Technical Architect (CTA) (Preferred)
  • ITIL v4 Certification (Preferred)

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $94,000-$142,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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Confirmed 6 hours ago. Posted 2 days ago.

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