Shopee

The Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics, operations, payments, product related services, overseas warehouse fulfillment and business intelligence. Browse our Cross Border eCommerce team openings to see how you can make an impact with us.

About the Team:

New Channels Team manages the entire end-to-end business for Shopee Korea's new logistics channels, including fulfillment services both in Southeast Asia and domestically. We provide sellers with the most optimised logistics options, continuously expand new channels through partnerships with domestic and international partners, and strive to offer more competitive rates and convenient operations. Our team's objective is to enhance and optimise the growth and operational efficiency of fulfillment services in Southeast Asia and Korea.

Job Description:

• Seller Support: Act as the primary point of contact for sellers and internal stakeholders, such as handling inquiries and giving operational guidance. Ensure timely and clear communication to resolve concerns effectively.
• Administrative Coordination: Handle day-to-day administrative tasks including data entry, documentation, and internal coordination.
• Training Material Development: Create training materials and guides to educate sellers and internal stakeholders on best practices, policies, and procedures. Collaborate with internal teams to ensure content accuracy and consistency.

Requirements:

• Bachelor’s degree with at least 1 year of professional experience
• Bilingual in English and Korean to facilitate cross-border discussions and collaborations with stakeholders from across the region
• Strong communications skills with excellent organisational capacity
• Strong problem-solving capabilities and a solution-oriented mindset
• Ability to thrive in a dynamic and collaborative work environment