Signify

Job Title

EC Key Account Manager/ EC Assistant Key Account Manager

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 130+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting job opportunity for you to light the way as a EC Key account manager in Taiwan with Signify.

Key Responsibilities:

• Customer Relationship Management:
• Building and maintaining strong, long-term relationships with EC Platform clients.
• Strategic Planning:
• Developing and implementing e-commerce strategies tailored to each B2B2C Platform , aligned with overall company goals.
• Sales Growth:
• Identifying and pursuing opportunities to increase sales and revenue within existing accounts.
• Performance Monitoring:
• Tracking and analyzing sales(sell out) performance, including sales metrics, customer satisfaction, and other relevant KPIs.
• Issue Resolution:
• Addressing and resolving any issues or challenges faced by customers, ensuring timely and effective solutions.
• Internal Collaboration:
• Working closely with various internal teams (e.g., marketing, sales, product development) to ensure client needs are met and projects are delivered successfully.
• Market Awareness:
• Staying informed about industry trends, competitor activities, and emerging e-commerce technologies.
• Reporting:
• Preparing regular reports on account performance, progress, and future opportunities for internal and external stakeholders.
• Contract Negotiation:
• Assisting in contract negotiations and renewals with EC key accounts.

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Proven sales and negotiation skills.
• Excellent problem-solving and conflict-resolution abilities.
• Deep understanding of e-commerce platforms, digital marketing, and online sales strategies.
• Ability to build and maintain strong relationships with EC platforms and internal teams.
• Strong analytical and reporting skills.
• Experience in account management or sales, preferably within the e-commerce industry.
• PSI forecasting & management skills