Amazon

DESCRIPTION

WiFi is the new electricity. Outside the smartphone, it’s the technology we depend on the most. The foundation for the modern home. The basement of Maslow’s pyramid. It makes our favorite experiences -- Netflix, Spotify, FaceTime -- come to life.

eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible.

But at best, WiFi is like death by a thousand cuts: dead zones, painful setup, embarrassing passwords, equipment that’s a major eyesore. At worst, it’s complete failure -- usually right when you need WiFi most.

eero is fixing all of that. It’s not easy, which is why we’ve built a world-class team and culture. We believe deeply in what we’re doing, and, more importantly, enjoy doing it together. Come join us.

Job overview:

The Factory PQE is responsible for Sustaining and NPI quality at manufacturers for products throughout their product lifecycles. The ideal candidate owns managing several high priority activities including daily SMT and FATP yield reviews, lead and facilitate resolutions for issues at IQC, IPQC, OBA, OQC and ORT, conduct regular line audits, develop and facilitate DOEs, develop presentations and reports, interact and provide direction to CMs, JDMs and/or ODMs, work closely with SQEs to analyze and resolve issues between manufacturing partners and suppliers. In addition, the position will own facilitating and executing the validation, performance and reliability test execution, and ensure process effectiveness and compliance by the manufacturers, suppliers and eero operations.

Key job responsibilities

• Own implementation of test and inspection processes for incoming materials (IQC), work-in-process (WIP) and finished goods (FG).
• Project manage and coordinate the execution of Reliability tests, validations and qualifications based on supplier Reliability plans.
• Collaborate with technical teams to ensure the process of DFMEA, PFMEA, Process Flow and QCP are well managed prior to each NPI build phase
• Contribute to the product quality criteria and determine if the product meets expectations.
• Work independently and with project team members to develop, design, control and meet deliverables, including finalizing quality plans, Reliability test plans, manufacturing and inspection documentation and test metrology.
• Collaborate with technical teams to perform root cause failure analysis and implement corrective and preventive actions to preclude recurrence from CAPA and/or CAR
• Oversee quality issues on RMA line and systemically feedback CAPA to production line.
• Conduct manufacturer audits and respond to findings by proposing and implementing necessary corrective and preventative actions.
• Review and verify non-conforming materials to initiate and drive associated corrective actions as required.
• Contribute to final product release activities in accordance with established procedures, production schedules and gate exit requirements.
• Develop and prepare documentation, post reports, drive quality metrics and communication prior to NPI builds and Sustaining programs
• Drive respective teams responsible for issues until a decision or solution is reached
• Track issue and task progresses in JIRA and understand BOM components and layout with a PLM system (i.e. Arena, Agile, etc.)
• Work closely with JDM/OEM DRIs to review potential improvements to address quality issues and risks

BASIC QUALIFICATIONS

• BS degree in Quality/Electrical/Mechanical Engineering
• 5+ years of experience in electronics manufacturing; experience with RF and/or Wi-Fi based products will be a plus
• Excellent computer skills (including, but not limited to: Windows/Mac, Word, Excel, PowerPoint, Visio, MS Project, Internet Search Skills)
• Excellent English communication skills, both written and verbal (Mandarin is a plus)
• Demonstrated problem solving and root cause analysis skills
• Deep understanding on MSA (Measurement System Analysis), Process Quality Control, statistical data analysis, 7QC Tools

PREFERRED QUALIFICATIONS

• 3+ years of working with New Product Introduction (NPI)
• Experience with industry standards (IEC, UL, ASTM, ANSI, TUV, ISO, IPC, MIL, etc.)
• Proactive self-starter with a willingness to learn and grow attitude
• Effective presentation and project management skills
• Ability & willingness to travel as required for up to 25%

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.