Job Description Summary

As a Junior Field Services Engineer (FSE) you are the key point of contact for our customer.

The role requires the FSE to be dispatched on routine service preventive and corrective maintenance visits, respond to service calls and support the field team to drive customer satisfaction through Service Excellence.

Job Description

Supervised responsibilities may include:

• Perform preventive maintenance on the installed base and total system-level troubleshooting at basic or more advanced level, depending on the certified training and on the job training completed.
• Ensure service maintenance and repair needs on designated equipment are addressed.
• Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Working as a member of the local team to provide efficient service delivery.
• Ensures timely completion of jobs assigned, including administration tasks.

Required Qualifications:

• Degree in Biomedical Engineering, Electronic Engineering, or similar field, or High specialization technical Diploma (ITS, ITIS) and basic experience on the field and in managing the customer.
• Excellent analytical and communication skills with the ability to communicate complex technical issues clearly.
• Passionate problem solver and attitude to perform under pressure.
• Ability in interfacing with both internal team members and external customers as part of a solution-based service process
• Based in Veneto area or Verona or willing to relocate
• Fluent in Italian and English

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No