RubyPlay

Our team of dedicated experts is driven by a passion for game development. We collaborate with top gaming providers to adapt our games to the unique preferences of each individual player. And, we delve into the intricacies of mathematics, testing and optimizing each feature to ensure an unparalleled player experience. We are committed to precision and perfection, continuously refining our games to achieve gameplay that surpasses industry standards.

Here’s How You’ll Make an Impact:

• Provides the installation, maintenance, and operation of the new office equipment of the Company in accordance with the applicable procedures
• Provides technical support to the Company's employees, and provides technical and informational support
• Provides uninterrupted and high-quality operation, timely upgrades, and maintenance of office equipment
• Controls the maintenance of technical documentation and documentation on the technical accounting of equipment and software of the Company's employees
• Interacts with the suppliers of PCs, office equipment, and software for the purchase of PCs, office equipment, and software, and their subsequent service
• Building an information security policy and its implementation

The most common tasks could be (but not limited to):

• Maintenance and administration of operating systems (Windows, macOS, Linux), ensuring regular updates, patching, and performance tuning
• Maintenance and monitoring of the network, internal services, cloud environments, and applications; ensuring system reliability and availability
• Handling system incidents, outages, and performance issues – from identification to full resolution
• Take end-to-end ownership of various technical issues, including initial troubleshooting, root cause analysis, documentation, and communication of resolution steps
• Cooperate closely with the R&D team, DevOps, and QA teams to ensure seamless environment management and deployment pipelines
• Provide day-to-day technical support for all team members (hardware, software, network, account access, VPN, etc.)
• Maintain and update internal knowledge base/documentation related to IT infrastructure and operational procedures
• Manage and maintain access controls, identity management, and system security compliance
• Support onboarding and offboarding processes, including provisioning/deprovisioning of accounts and equipment
• Automate repetitive operational tasks using scripts or relevant tools to increase system efficiency and reduce manual errors

What Makes You A Strong Candidate:

• 2+ years in a Technical Support Engineer role.
• Experience administering Linux, Windows, MacOS, and office software
• Knowledge of the hardware and the ability to diagnose and troubleshoot
• Knowledge of TCP/IP networks, DNS, DHCP, NAT, and iptables
• Maintain up-to-date monitoring on all services, create/modify alerts
• Experience with CRM systems, JIRA, and Confluence
• Excellent troubleshooting, problem-solving skills (debugging, log analysis)

Nice to have

• Basic Experience in writing bash scripts
• Basic experience administering database servers (MySQL, PostgreSQL)
• Basic experience with:
  • Cloud-based Infrastructure/GCP
  • Gitlab
  • Docker
  • Terraform
  • Ansible
  • JumpCloud
  • DLP
  • Scriptrunner

Why You’ll Love It Here:

• Talented and open people around
• Budget for personal development
• Well-being Budget
• Annual bonus
• Development days to grow professionally
• Free English classes
• Paid vacation days/paid sick leaves

Interested in becoming a RubyPlayer and making a mark in the iGaming world? Join us!

About RubyPlay

RubyPlay is a progressive and energetic iGaming development studio that specializes in the design and creation of the most entertaining and engaging slot games, as well as value-add tools for gaming operators. RubyPlay was founded by a group of industry gurus and has evolved into a “Gem” of the iGaming industry!

Our team values are maintaining high quality, following the best & modern practices, and continuous development.

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