Moderna Therapeutics

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.

Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna’s global business operations. We're inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

This role is an exciting opportunity to be a critical part of the talent engine fueling a high-growth organization that is radically transforming the biotech industry. We are seeking a Senior Observability Engineer to own and manage monitoring, alerting, and on-call management systems across Moderna's global infrastructure. The individual must have a proven track record in designing, fine-tuning, and automating observability solutions to enhance network and infrastructure operational visibility, reduce response times, and improve system reliability.

Here’s What You’ll Do:

Your key responsibilities will be:

• Own and manage observability platforms such as Kentik, Dynatrace, Splunk, and PagerDuty, ensuring end-to-end system health and performance visibility.
• Define and implement best practices for monitoring, alerting, and event correlation, aligning with operational needs.
• Continuously fine-tune alerting thresholds, anomaly detection, and event correlation to minimize false positives and improve response efficiency.
• Collaborate with infrastructure, network, systems, security, and application teams to ensure comprehensive monitoring coverage across all business-critical systems.

Your responsibilities will also include:

• Develop automation scripts and integrations to streamline observability workflows, leveraging Python, Ansible, or similar technologies.
• Implement self-healing mechanisms for recurring issues, reducing manual intervention and improving system resiliency.
• Lead initiatives to integrate observability data with ITSM tools (e.g., ServiceNow, JIRA) for enhanced incident tracking and resolution.
• Optimize on-call management processes using PagerDuty, ensuring the right teams are alerted with actionable insights.
• Support incident response efforts by providing real-time telemetry and historical trend analysis for faster root cause identification.
• Participate in post-incident reviews and root cause analysis (RCA), continuously refining monitoring strategies to prevent recurrence.
• Provide training and documentation to Tier 1-3 support teams, improving observability tool adoption and effectiveness.
• Develop and maintain dashboards, reports, and analytics to provide operational insights and executive visibility into system health.
• Assist in vendor management and contract negotiations, ensuring observability tools deliver maximum value.

The key Moderna Mindsets you’ll need to succeed in the role:

• We act with urgency. Action today compounds the lives saved tomorrow. You will proactively optimize observability tools and workflows to enhance system performance and reliability.
• We obsess over learning. We don’t have to be the smartest—we have to learn the fastest. In this role, you will continuously refine monitoring strategies based on real-time data and incident response learnings.

Here’s What You’ll Need (Basic Qualifications)

• 8+ years of experience in infrastructure engineering, operations, observability, or site reliability engineering (SRE).
• Strong hands-on experience with Kentik, Dynatrace, Splunk, and PagerDuty or similar infrastructure monitoring platforms.
• Expertise in monitoring, alerting, and log aggregation best practices for global enterprise environments.
• Experience with automation and scripting (e.g., Python, Bash, Terraform) to optimize observability workflows.
• Familiarity with incident response, on-call management, and post-incident reviews (RCA analysis).
• Strong problem-solving skills and ability to work in a high-paced, global environment.

Here’s What You’ll Bring to the Table (Preferred Qualifications):

• Experience working in GxP-regulated environments is a plus. If no prior GxP experience, the engineer should be capable of quickly learning GxP requirements and applying best practices for compliance in observability and monitoring solutions.
• Experience in biotech, pharmaceutical, or healthcare operational environments is preferred.
• Knowledge of APM (Application Performance Monitoring) and network performance analytics.
• Understanding of ITSM processes (e.g., ServiceNow, JIRA) and how observability integrates into incident management.
• Experience with cloud observability (AWS, Azure, or GCP monitoring tools).
• Certifications in Splunk, Dynatrace, or other observability platforms are a plus.
• A proactive, innovative mindset with a passion for continuous improvement and automation.

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
• Educational resources
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. 

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should

contact the Accommodations and Adjustments team at leavesandaccommodations@modernatx.com.

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