What we do
Join Doctolib's mission to transform healthcare by leading quality assurance initiatives across multiple teams. Our tech team collaborates in an agile environment to build products that enhance the healthcare experience for professionals and patients alike.
As a Staff QA Analyst in our Healthcare Access domain, you'll be instrumental in ensuring that every patient interaction – from finding the right practitioner to booking their appointment to managing their patient requests (messaging) to health professionals – is flawless, reliable, and delightful. You'll work at the intersection of cutting-edge technology and human-centered healthcare, where quality isn't just about code – it's about ensuring patients can access the care they need, when they need it.
Our Healthcare Access teams are tackling some of the most exciting challenges in digital health: creating unified healthcare access flows, optimizing appointment booking funnels, enhancing patient messaging systems, and building the next generation of healthcare accessibility tools. You'll be joining a domain where your expertise in quality assurance directly translates to better health outcomes and improved access to care for millions.
Ready to make quality your superpower in the service of better healthcare for all?
What you'll do
In the Healthcare Access domain, you will play a pivotal role in defining and shaping our entire QA strategy, collaborating with up to 4 different product teams to deliver the best European platform improving healthcare access.
As a Staff Quality Assurance Analyst, you will:
- Strategize QA across teams: supporting and guiding up to four product teams, ensuring consistent QA practices and standards are upheld.
- Develop advanced test strategies: architecting and implementing advanced testing methodologies, including automation frameworks and performance testing strategies.
- Lead and orchestrate cross-team QA initiatives: driving QA guild meetings, strategy alignment workshops, and quality improvement sessions to foster collaboration, share best practices, and drive organizational consensus and impact.
- Be responsible for bugs and metrics: syncing with support teams, accelerating cycle time and working on metrics such as injection rate, hotspots, recurring patterns.
- Drive quality metrics analysis: providing in-depth analysis of metrics, identifying trends and areas for improvement across multiple teams.
- Champion regulatory compliance: leading efforts to ensure all teams meet regulatory and compliance requirements (like Accessibility or GDPR).
- Mentor senior QAAs and team members: offering expertise and guidance to develop the skills of QA professionals across the organization.
Who you are
- You have at least 6+ years of QA experience, with a focus on leading test strategies and QA efforts across multiple teams.
- You have expert knowledge of QA processes, automation tools, and performance testing.
- You are experienced in regulatory compliance and security standards.
- You possess strong leadership and project management skills.
- You have excellent communication skills and can influence stakeholders at all levels across multiple teams.
- You are proactive, strategic, and passionate about quality.
- You are comfortable speaking English in your day-to-day with the team
Now, it would be fantastic if:
- You have already experience working in the medical domain and/or in an e-commerce / marketplace.
- You are familiar with our stack, including Java, Ruby, React and React Native.
- You are proficient in the French language.
- You have an experience in a hyper-growth environment
What we offer
- Free health insurance for you and your children
- Parent Care Program: receive one additional month of leave on top of the legal parental leave
- Free mental health and coaching services through our partner Moka.care
- For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
- Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy
- Work Council subsidy to refund part of sport club membership or creative class
- Up to 14 days of RTT
- A subsidy from the work council to refund part of the membership to a sport club or a creative class
- Lunch voucher with Swile card
The interview process
- Recruiter Interview
- QA Technical Assessments
- Behavioral Interview
- Offer!
At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.
To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.
Join us in building the healthcare we all dream of!
All information provided is processed by Doctolib for application management. For data processing details, click here.
Please contact hr.dataprivacy(AT)doctolib.com to exercise your rights (but not for applications).
Read Full Description