Description
Aqua Security is looking to hire a Technical Account Manager to support Aqua’s most technically complex, strategic customers. You will be the trusted advisor and primary technical contact, ensuring successful product adoption, driving value realization, and fostering customer loyalty.
A confident “customer first” attitude is required to work through challenges, support technical complexities, and influence stakeholders. You will be asked to develop and execute strategic account plans, joint success plans, QBRs, and be the advocate for the customer internally while focusing on a positive customer experience.
This person will become a subject matter expert and do the following:
- Accelerate customers to full adoption by continuously improving their experience through proactive engagements.
- Act as a technical project manager, ensuring customers meet their desired outcomes and escalating issues when necessary
- Develop and execute Joint Success Plans (JSPs) and Quarterly Business Reviews (QBRs) aligned with customer goals
- Deliver enablement sessions, including onboarding, demos of new features, and best practices
- Identify and collaborate on upsell and expansion opportunities
- Assist with technical escalations and mitigate account risks
- Mentor internal teams by sharing technical expertise
- Partner cross-functionally with Sales, Product, and Engineering teams to influence product improvements.
Requirements
- Bachelor’s Degree in Computer Science, Information Security, Engineering, or a related technical field
- 6+ years in TAM, Solutions Engineering, or Technical Customer Success for enterprise customers
- Technical Expertise in cloud security, container security, DevOps practices, and SDLC principles
- Hands-on knowledge of cloud platforms (AWS, Azure, GCP) and Kubernetes ecosystem.
- Proven experience in technical solution design, implementation, and performance optimization
- Proficiency in scripting/programming languages (e.g., Python, Bash, Terraform) for automation and troubleshooting
- Ability to translate complex technical concepts into actionable insights for both technical and business stakeholders
- Experience using a CRM tool such as PlanHat, Gainsight, Catalyst, etc.
- Ability to work in a dynamic team-oriented environment and tackle customer challenges/requirements
- Strong attention to detail and quality of work
- Strong problem solving, time management and analytical skills
- Ability to travel domestically up to 20%, and occasionally internationally
If you’re ready for an exciting opportunity to dive into the hottest cybersecurity category, now is the perfect time to join Aqua! We are a global organization where every Aquarian can make a difference and make a big impact. Aqua also offers great company culture, amazing colleagues, international travel, paid volunteer time-off and lots more!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally-protected status.
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