VCA Hospitals

VCA Aurora Animal Hospital is seeking an experienced Client Service Representative (Veterinary Receptionist) to join our day team!

Schedule: Full-time, 8:00 am - 4 pm, with rotating weekends and some holidays required.

Compensation: $18/hr and based on experience, skills, knowledge, abilities, and other relevant credentials.

Why We Need You:

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: checking clients in and out and answering telephones.
• Scheduling and confirming appointments.
• Heavy call volume and client contact.
• Presenting and explaining fees, including processing payments.
• Assisting clients with emergencies and euthanasias.
• Answering questions regarding our specialty and emergency services.
• Managing medical records.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

About VCA Aurora Animal Hospital:

VCA Aurora Animal Hospital was established as an animal hospital in 1912 and has been part of the community ever since. Our hospital is open 24 hours a day, seven days a week, 365 days a year and provides a wide range of specialty, critical care and emergency services as well as primary care.

Our veterinary services and medical equipment mirror what you would find at a human medical center. We offer a team approach to veterinary medicine, where emergency veterinarians and board-certified specialists work together to provide the most advanced care possible for every patient utilizing the newest diagnostic equipment and therapeutic techniques.

Qualifications:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Comfortable working in a fast-paced environment
• Ability to multi-task and prioritize
• Basic computer skills (Microsoft Office, email, practice management software)
• Reliable and punctual with strong attention to detail
• Ability to remain calm and professional in emotional or stressful situations
• Prior experience in a veterinary, medical, or customer service role

Benefits of joining the VCA Aurora Team!

VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates. Key benefits include:

• Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
• Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
• Paid Time Off: Paid vacation, sick, parental, and bereavement leave.
• Financial Support: 100% employer-paid short-term and long-
• Protection: Access to the Better Together Fund for crisis support in qualifying situations.
• Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
• On-Site Social Worker: We are proud to have an on-site social worker for our associates and our clients.
• Retirement: 401(k) retirement savings plan with increasing employer contribution.
• Pet Care Perks: Generous pet care discounts and VIP programs.
• Transfer Opportunities: Nationwide hospital transfer opportunities.

Apply today! We look forward to meeting you!

Location: 2600 W. Galena Blvd., Aurora, IL 60506

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com