Job Summary
Driving & Monitoring Queue for ticket closure all end user issues.
Cognizant IT procured Laptops & Desktops Allocation/De-allocation based on Request allcoation and Deallocation and On-boarding portals.
Cognizant provided Mobile Phones & SIM Cards - Allocation/De-allocation/Hardware Issues Call logging.
Work on End point compliance (parameters AD/AV/MBAM/Avecto/SCCM/DLP) as per Cognizant IT baseline
Technical support for Cognizant imaged Desktops/Laptops and work on issues related
Responsibilities
Driving & Monitoring Queue for ticket closure all end user issues.
Cognizant IT procured Laptops & Desktops Allocation/De-allocation based on Request allcoation and Deallocation and On-boarding portals.
Cognizant provided Mobile Phones & SIM Cards - Allocation/De-allocation/Hardware Issues Call logging.
Work on End point compliance (parameters AD/AV/MBAM/Avecto/SCCM/DLP) as per Cognizant IT baseline Technical support for Cognizant imaged Desktops/Laptops and work on issues related to Hardware/Operating system.
Intune Support on Mobile Devices
Location Video Conference-End User support & regular VC Check list
IT Assets & Accessories Allocations and updating in Service Now AMDB
Stock verification and updating in AMDB using PAV.
Inventory Update - Asset Status in Allocation/De-allocation and addressing all Query from HAM team.
Clearance approvals for assets returned.
IT Assets hardware call logging for warranty laptops in stock.
Imaging Laptops with Cognizant SCCM OSD -Standard Operating Environment
MAC Laptops -Installation -OS Upgrade to Latest Version & JAMF enrollment.
Verifying Check list on the Endpoint Compliance (AV Filevalut AD MDM Profile)
VIP EUCS End User Support.
Delivery & shipment on all Cognizant procured IT Assets
Hands and feet support for all the maintenance activity with T&E Approval based on the Service tower requirements.
Coordinating with ROW Compliance team for Desktop & Laptop Compliance
Escalation Tracking and own until closure.
Participation in CIMA/outages and provide location support.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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