Beacon Health System

Summary

The Applications Coordinator serves as a key operational leader within the Information Systems team, supporting the effective implementation, support, and optimization of clinical, business, and operational software applications across the health system. Acting as a liaison between analysts, IT teams, vendors, and end-user departments, this role ensures projects and support activities are executed efficiently and aligned with organizational goals. The Coordinator is the first line of escalation for application-related issues and provides guidance and direction to Applications Analysts, while also supporting the Applications Manager in performance reviews, resource planning, and project coordination.

MISSION, VALUES, AND SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Application Support and Coordination:

• Assist with planning, coordinating, and implementing clinical, business, and operational software applications.
• Act as a liaison between organizational departments and IT to gather requirements, resolve issues, and facilitate timely solutions.
• Provide user training and ongoing support to ensure effective use of applications to analysts.
• Be point of escalation and coordination for complex tasks and issues.
• Will be a subject matter expert in one or many of the areas in the scope of their team.

Quality Assurance and Security:

• Participate in quality assurance activities, including confirming analyst led test scenarios are appropriate and detailed, also validating application functionality aligned with end user workflows.
• Manage system security by administering user access rights and monitoring compliance with security policies.

Communication and Collaboration:

• Coordinate communications about application updates, changes, and downtime with stakeholders to minimize disruptions.
• Collaborate with vendors and internal IT teams to troubleshoot and escalate application issues as necessary.
• Document workflows, processes, and training materials tailored to healthcare users.
• Work closely with analysts as point of escalation.
• Assist in prioritization of tasks for analysts.
• Work with Application Manager assisting in review of analyst’s performance appraisal tasks.
• Monitor and assess day-to-day performance trends and opportunities for improvement.

Project and Vendor Coordination:

• Support infrastructure architecture efforts related to application migrations and technology upgrades.
• Collaborate with the Applications Manager and PMO to assign appropriate analysts to projects and task.
• Track and report on project and system status to management, helping prioritize workload in alignment with clinical needs.
• Participate in departmental initiatives to leverage technology for improved patient care.
• Participate in meetings as subject matter expert to provide direction and clarity
• Collaborate with vendors to gather budgetary and project quotes as part of project and vendor coordination responsibilities.

Education and Experience:

• Bachelor’s degree preferred and/or equivalent experience in Computer Science, Information Technology, Health Informatics, or related field.
• Minimum of 3 years experience supporting healthcare applications in a hospital or health system environment.

Knowledge & Skills:

• Strong understanding of healthcare operations, clinical and business workflows, and regulatory requirements (e.g., HIPAA).
• Deep understanding of HL7 and flat file integrations.
• Proficiency in application support, user training, quality assurance, and security administration.
• Effective verbal and written communication skills to work with clinical staff, IT teams, and vendors.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Familiarity with infrastructure architecture concepts and technology migration processes.
• Ability to manage multiple projects and collaborate within cross-functional teams.
• Demonstrated commitment to customer service and continuous improvement.

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Primarily office-based with extensive computer use.
• May experience mental or visual fatigue due to prolonged screen time.
• Physical ability to sit or stand for extended periods and occasionally lift up to 30 pounds.