T-Mobile

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Get hands-on experience, training—and a leg up on a bright future.

Learn. Achieve. Build a Career.

T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way!

This is a 4-week paid learning experience during which you'll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You'll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We'll give you hands-on projects and the chance to create an immediate impact.

The Product Manager Intern is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and crafted to achieve a specific business purpose or set of business results.

The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and built to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional team as well as partners to deliver against the opportunity.

Product Manager is a "versatile person" demonstrating deep customer empathy, critical thinking, commercial, analytical, and leadership prowess to successfully deliver fabulous and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedule; and support/drive goto-market activities as needed.

Job Responsibilities:

Vision, Strategy, and Analysis

• Conducts research and analysis in order to help create and lead product vision and strategy.
• Participates in end user research to inform product prioritization
• Partners with business and internal/external collaborators to understand current customer experiences, identifies areas of opportunity.
• Assists with product presentations.
• Conducts competitive product analysis.
• Provides ad hoc information to management by creating special reports and analysis on request.
• Participates in development of product feature set and positioning strategies.
• Attends meetings with external third parties to gain a better understanding of partnerships and licensing opportunities.
• Develops and maintains current understanding of customer experience and tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.

Customer Evangelist

• Uses customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create, manage, foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer’s unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mentality.
• Creates an environment and culture where the team is immersed in customer-first attitude.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.

Product Execution / Delivery

• Helps generate and maintain dashboards and reports that track product health and success metrics.
• Assists with maintaining and updating product backlog and priorities with partners.
• Scopes and prioritizes activities based on business and customer impact.
• Assists with beta and pilot programs with early-stage products and samples.
• Assists in preparing product documents and product use cases to drive product activity.
• Supports sales and marketing with the necessary product knowledge.
• Assists in the development of adoption tools and training material.
• Writes feature and user stories to capture requirements and translate product / platform strategy into consumable work for Dev teams.
• Understands challenges and recommends trade-offs with the team.
• Communicates defect status and response to leadership and impacted partners until fully resolved.
• Ensures defects are factored into regular backlog prioritization for resolution based on priority.
• Helps prepare and drive product and experience demos.

Relationship & People, Professional Development

• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Develops industry knowledge by attending educational workshops.

Knowledge, Skills and Abilities:

SCRUM Knowledge in software with Agile Scrum methodologies

Agile Methodologies Knowledge in software with Agile Scrum methodologies.

Knowledge of the overall execution relating to all aspects of an agile development team, from defining the strategy and architecture through deployment and support.

Technical Writing Strong requirements elicitation, and confirmed writing skills including the ability to write concisely and clearly for different audiences.

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Must be actively enrolled in a degree program or graduated within the last year
• Employees of T-Mobile or Metro by T-Mobile are ineligible for internships

Relocation may be provided to program participants who reside more than 50 miles from the internship location.

Intern wages range from $20/hour to $40/hour. The successful candidate's actual pay will be based on experience/location.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.