???? Join our team at Foundever! ????
Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!
???? Technical Support Customer Service Specialist with Spanish ????
Location: Warsaw, on-site
Your daily tasks:
✅ Providing the highest level of customer service (E-mail/Phone);
✅ Tracking calls in systems, managing escalations by logging and tracking cases in systems;
✅ Performing log analysis: indexing, pattern recognition, correlation analysis, etc.;
✅ Securing and deepening client retention, contributing to an excellent customer support and recognizing/promoting suitable products and services;
✅ Encompassing 2 levels of technical support:
✅ Answering incoming calls and meeting targets set by the customer and management;
✅ Following company policies and procedures, ensuring quality;
✅ Performing daily tasks in an efficient and timely manner.
What do we expect from you?
???? Language: Proficiency in Spanish (C1) and English (B1-B2);
???? Experience: Cool if you have experience in sales;
???? Technology: Developed computer skills, interest in the IT industry;
???? Personality: Motivated and enthusiastic.
Advantages will be:
???? Ability to prioritize and plan;
???? Independence AND ability to work with minimal supervision;
???? Ability to solve problems;
???? Attention to detail;
???? Sales skills;
???? Soft skills.
Working conditions:
???? Type of contract you choose yourself (freelance contract for students or employment contract);
???? Basic salary + bonuses;
⌚ Working hours: 9:00 am – 5:00 pm, Monday - Friday (8 hours a day);
???? On-site work in our new office in Warsaw
What else should you know?
???? Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
???? We offer private Medicover insurance;
???? Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
???? Professional development through training and cross-location cooperation at the international level.
Company Overview:
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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