FactSet

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Your Team's Impact:

Client Support Engineer I is responsible for providing world class service and support to our clients. Focus on production support for Portware and FactSet EMS and monitor our hosted infrastructure; to perform routine system maintenance and handle internal & client implementation projects. Foster teamwork, collaboration, drive innovation and automation to improve efficiency to meet team and company goals.

What You'll Do:

• 80% Provide reactive level I and II technology support to the FactSet users via phone, email, and remote assistance
• Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration
• 10% Provide proactive technology support to the FactSet users via phone, email, and remote assistance
• Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration
• 10% Monitor team mailboxes for client issues and client emails that have bounced back Resolve client issues and notify the account team of client emails that have bounced back
• Work on roster in our 24*6 schedule.
• Exposure to a broad range of cutting-edge technologies like FIX Protocol, OMS/EMS, JAVA, Oracle DB, Various server OS Platforms (Windows, Linux, Solaris etc), Scripting (shell, batch, powershell etc), VWware, Citrix, Networking skills
• Ability to make a meaningful contribution to a tight-knit team
• Freedom to come up with creative solutions to real-world problems and drive efficiencies internally and with our clients
• Direct working relationships with the some of the most influential buyside institutions on the planet.
• Working alongside individuals who are true leaders in the field.

What We're Looking For:

• Networking, computer engineering, and application troubleshooting
• Fluent in English. Capable to articulate the problem to internal escalation point and explain the solution on a complex issue.
• Strong analytical and problem solving skills
• Excellent time and task management abilities; Self motivated with good discipline.
• To read and interpret technical documentation and to create document for the fellow team member.
• Excellent problem solving, planning, organizational skills
• Hands-on experience with FIX protocol, EMS/OMS and other financial software is highly preferred

What's In It For You:

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
• Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.