Ford Motor Company

If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We’re responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service.

In this position...

You will be reporting directly to the Transformation Management Organization Manager. Ford is seeking an experienced and dynamic technical program manager to take on a pivotal role in transforming our warranty cost management and end-to-end processes. This is an exciting opportunity to make a tangible impact on product quality, customer satisfaction, and the bottom line, operating at the intersection of technical excellence, strategic thinking, and cross-functional collaboration.

What you'll do...

The Transformation Management Organization Analyst is a pivotal role dedicated to revolutionizing Ford's approach to warranty cost management.

Job Responsibilities

As our Transformation Management Organization Analyst, you will be at the forefront of driving change. Your day-to-day responsibilities will include:

• Leading the strategic planning, execution, and oversight of complex, cross-functional warranty reduction initiatives aimed at transforming Ford's warranty cost management and enhancing overall product quality.
• Conducting deep-dive analysis of warranty data to identify key cost drivers, emerging issues, and significant opportunities for reduction across vehicle platforms, components, and global markets.
• Mapping, analyzing, and re-engineering end-to-end warranty processes – from initial product design and supplier quality to manufacturing, service operations, and customer resolution – ensuring optimal efficiency, transparency, and effectiveness.
• Collaborating extensively with diverse teams including Engineering, Supply Chain, Warranty, Financial, Executive Leadership, Manufacturing, Launch, Field Service, Dealerships, and Customers, to align strategies, build consensus, and implement integrated solutions.
• Defining, tracking, and reporting on key performance indicators (KPIs) related to warranty cost, process efficiency, and quality improvements, providing regular, insightful updates to executive leadership.
• Driving the adoption of new methodologies, tools, and systems to enhance data analytics, predictive capabilities, and proactive issue resolution within warranty management.
• Championing a culture of continuous improvement, challenging existing paradigms, and fostering innovative solutions to complex quality and cost challenges throughout the organization.
• Demonstrating exceptional resilience and adaptability, effectively navigating ambiguous situations, managing competing priorities, and responding strategically to unexpected obstacles or evolving business needs with a positive, problem-solving mindset.
• Facilitating robust risk management and mitigation strategies for all assigned programs, ensuring timely identification and effective resolution of impediments.
• Serving as a subject matter expert and thought leader, influencing stakeholders at all levels to embrace and implement transformational changes.

You'll have...

To excel in this role, you'll need a robust blend of technical expertise, program management skills, and strategic thinking:

• Bachelors degree in Engineering, Business or Analytics and 5+ years experience
• Exceptional Program Management Prowess: A proven track record of successfully leading large-scale, complex technical programs from conception through execution and closure, preferably within an automotive or other large-scale manufacturing environment.
• Deep Analytical and Problem-Solving Skills: Demonstrated ability to conduct rigorous data analysis, identify root causes, and develop practical, data-driven solutions to intricate business challenges, leveraging various analytical tools and techniques.
• Expertise in Process Optimization: Strong understanding and hands-on application of process improvement methodologies (e.g., Lean, Six Sigma, Value Stream Mapping) to re-engineer end-to-end workflows and achieve measurable improvements.
• Strategic & Systems Thinking: The capability to conceptualize complex systems, understand interdependencies across various functions, and develop long-term strategic roadmaps for quality and cost transformation.
• Outstanding Communication and Influence: Superior ability to articulate complex technical and business concepts clearly and concisely to diverse audiences, including executive leadership, and to influence cross-functional teams without direct authority.
• Strong Cross-Functional Collaboration: Proven ability to build strong relationships, foster collaboration, and drive alignment across various departments (e.g., Engineering, Manufacturing, IT, Finance, Service, Purchasing, Supply Chain, and Dealership Networks).
• Change Leadership: A demonstrated ability to champion and drive significant organizational change, overcoming resistance and ensuring successful adoption of new processes and initiatives across a large, complex organization

Even better, you may have...

While not strictly required, candidates with the following experience will be particularly well-suited for this role:

• Direct experience in automotive warranty analysis, quality engineering, or service operations, specifically within a large-scale OEM.
• Familiarity with Ford's internal quality systems, product development processes (e.g., GPDS), and global manufacturing footprint.
• Advanced certifications such as Project Management Professional (PMP), Lean Six Sigma Black Belt, or equivalent.
• Experience leveraging advanced analytics, machine learning, or artificial intelligence to predict, prevent, and mitigate warranty issues.
• Global program management experience, working with diverse international teams and supply chains.
• Prior experience in a consulting role focused on operational efficiency, supply chain optimization, or cost reduction within a large enterprise.
• Comfort with large data sets, various data systems, analytics platforms, and a foundational understanding of automotive product development, manufacturing processes, and vehicle systems.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSRnon-HTHD

This position is a range of salary grades 6, 7 and 8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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