Amadeus

Job Title

Accounts Receivable Associate

Job Title: Accounts Receivable Associate

Position type: Permanent

Location: Bogota

About the Business:

A dynamic expansion of our Finance team in Bogotá, Colombia—Amadeus’ largest engineering hub in the Americas. This strategic move is part of our broader commitment to growth in the region, aligning with our global footprint and “follow-the-sun” operational model to ensure seamless support across time zones. This offers a unique opportunity to be at the heart of our operations, contributing to innovative solutions and supporting our customers in the Americas. Whether you're a seasoned finance expert or an emerging talent, this is your chance to join a collaborative, inclusive, and forward-thinking team that’s shaping the future of travel technology.

Summary of the role:

We are looking for an Accounts Receivable Collections Associate to manage a portfolio of long-tail customer accounts. The role focuses on recovering outstanding debts, ensuring timely payments, and maintaining strong customer relationships. Key responsibilities include resolving payment issues, researching unallocated cash, providing account documentation, and proactively contacting clients for collections. The ideal candidate will have a background in finance or accounting, along with strong organizational and communication skills.

In this role you’ll:

• Execute dunning procedures, including reviewing exclusion proposals, sending dunning letters, applying or releasing credit holds, and initiating service suspensions or terminations based on customer payment behavior.
• Respond to customer inquiries by providing invoice copies, contracts, and other documentation using internal systems such as SAP and Salesforce.
• Communicate with customers via phone and email to obtain remittance details, resolve payment discrepancies, and drive timely collections to reduce aging and improve cash flow.
• Investigate unapplied payments and recommend appropriate adjustments or refunds.
• Collaborate with sales, billing, and other internal teams to resolve issues that delay customer payments.
• Provide backup support to team members and contribute to collection efforts as needed to meet KPI and SLA targets.
• Analyze and report on monthly deviations in key performance indicators to support continuous improvement.
• Support month-end closings and assist during peak periods to ensure timely and accurate reporting.
• Additional duties may be assigned as needed.

About the ideal candidate:

• 1 year of experience in a B2B collections or customer service experience in a fast-paced, high-volume environment
• Experience in finance, accounting, or similar business functions
• Exposure to international business operations
• Self-motivated and able to work independently
• Strong analytical skills with keen attention to detail
• Effective communication and negotiation skills, especially over the phone
• Well-organized with solid problem-solving abilities
• Proficient in Microsoft Outlook, Excel, and Word
• Experience with SAP or other ERP systems
• Proficient in English, with fluency at a C2 level or equivalent

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work from anywhere: onsite, hybrid or fully remote.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find:

???? A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

???? A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

???? Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

???? A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

???? A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

???? A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

???? A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-AM2024

Application Process:

Applying is quick and easy! In under 10 minutes, you can create your candidate profile, upload your Resume/CV, and apply today!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.