Hyatt

Summary

Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona!

Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the Reservations Department.

Your adventure in hospitality starts here!

What You’ll Be Doing:

As a Reservations Trainee, you will gain hands-on experience in hotel reservations management while developing essential skills in customer service, revenue management, and operations. Your responsibilities will include:

• Reservation Handling: Shadow and assist in booking processes, ensuring accuracy and seamless guest experiences.
• Guest Communication: Learn to manage reservation inquiries via phone, email, and online travel agencies (OTAs) such as Booking.com and Expedia.
• System Management: Get trained in Opera (PMS) and Reserve Reservation System, mastering profile management, updating reservations, and handling group/corporate rates.
• Payment & Revenue Control: Assist in reviewing payments, handling credit card rejections, and ensuring correct rate application.
• Daily & Weekly Operations: Support the team in checking overbookings, long stays, special requests, and reconfirming reservations.
• Collaboration with Other Departments: Work closely with Sales, Marketing, and Front Office to align guest reservations with operational needs.
• Process Improvement: Learn standard operating procedures (SOPs) and contribute ideas for optimization.

Qualifications

What We’re Looking For:

• Full-Time Commitment: This is a paid internship, Monday to Friday. Please note that housing is not included.
• Educational Collaboration: You must be able to sign a collaboration agreement with your school or study center.
• Work Authorization: You need to have legal authorization to work in Spain or your University must be approved for Internships in the EU.
• Relevant Career Path: Your studies should be related to the internship.
• Language Skills: Advanced or fluent English, along with advanced Spanish.
• Passion for Learning: We seek individuals with a strong desire to learn and grow.

What You’ll Love About Us:

• Career Development: This is an excellent starting point for your professional journey.
• Vibrant Work Environment: Our team is young, dynamic, and supportive. We help each other, share laughter, and are passionate about our industry.
• Employee Perks: Enjoy complimentary meals in our Employee Cafeteria.
• Engaging Activities: Participate in our festive, recreational, and training activities.
• Mentorship: Benefit from guidance and support to help you thrive.
• Enjoy 12 complimentary nights at Hyatt hotels worldwide after 90 days of service.
• Our Values: We uphold respect, integrity, empathy, experimentation, inclusion, and wellbeing.

At Hyatt, we care for people so they can be their best!