Apartment List

Apartment List is seeking a strategic, operationally-minded Director of Account Management, East to lead a high-performing team responsible for driving revenue growth, retention, and customer success across our multifamily partner base. This role will oversee a group of Senior Account Managers, Account Managers, and a Team Lead, and serve as a key cross-functional leader—partnering closely with Billing, AR, Implementation, Operations, and Integrations to deliver a best-in-class partner experience.

The ideal candidate is a strong people leader, a strategic thinker, and an exceptional collaborator who thrives in a fast-paced, high-accountability environment. You'll elevate execution, expand our client impact, and scale our internal processes for long-term growth.

What you’ll do as part of the team:

• Lead and develop a high-performing team: Coach and support a growing AM org—including a Team Lead and direct ICs—to exceed acquisition, expansion, and retention targets while building a culture rooted in accountability, feedback, and continuous learning.
• Drive strategic account growth: Guide the team in building and executing strategic account plans that deepen relationships, unlock whitespace, and drive long-term revenue. Support high-stakes renewals, expansions, and executive engagement.
• Instill operational rigor and performance management: Own forecast accuracy and pacing to goal. Partner with Operations to improve reporting, systems, and GTM visibility. Continuously improve renewal processes, QBR execution, and campaign rollout.
• Act as a key cross-functional partner: Serve as the connective tissue across functions—collaborating with Billing, AR, Ops, Implementation, Product Integrations, and Enablement to resolve friction and scale delivery. Channel field insights into product and operational feedback loops.
• Represent the AM org internally and externally: Participate in strategic initiatives, represent Account Management in cross-functional forums, and engage at key industry events.

Skills and experience you’ll need to be successful:

• 8+ years in Account Management, Customer Success, or equivalent client-facing roles
• 4+ years in people management, including experience managing managers (or readiness to do so)
• Proven success leading high-performing teams to exceed revenue, retention, and growth targets
• Strong strategic leadership with the ability to align vision and elevate performance through clarity and coaching
• Deep understanding of SaaS business models and customer lifecycle strategy
• Operational discipline with experience owning forecasting, improving processes, and leveraging systems for scalable growth
• Relentless focus on delivering measurable value and driving long-term customer success
• Demonstrated ability to navigate and influence across complex cross-functional environments
• Experience partnering closely with billing, operations, and implementation teams
• Excellent communicator with strong executive presence and customer EQ
• Familiarity with Salesforce, Gong, and Google Sheets/Excel
• Multifamily housing experience or knowledge a strong plus

This is a fully remote role, with an expectation of roughly 20% travel for in-person meetings, conferences, and field visits.

Here's the Pay Range:

At Apartment List, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work. The US compensation range for this position is $180,000- $210,000 OTE (base salary range: $126,000 - $147,000) + equity, which reflects the compensation target for new hire salaries for the position across all US locations. Please note, the compensation details reflect base salary only and do not include bonus, benefits, and perks that we offer.

We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Apartment List will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.

Here's what's in it for you (full-time employees only):

• Competitive Compensation: Including annual salary, pre-IPO stock options, and other financial compensation (if applicable)
• Medical, Dental, and Vision Coverage: 100% of premiums covered for you AND all of your dependents
• Unlimited Flexible Time Off: Unlimited FTO in addition to 11 company holidays per year, quarterly “recharge” days, and a week-long holiday break
• Home Office Reimbursement: To cover home office furniture and supplies, monthly home internet, and monthly cell phone (if applicable)
• Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
• Parental Support: Generous parental and family leave, fertility benefits, and employer-sponsored stipends towards family forming services
• 401k Plan: To support you in your individual retirement goals
• Team Events: Frequent team-building events, fun team off-sites, and bi-annual company meetups
• Commitment to DEI: To prioritize Diversity, Equity, and Inclusion within our workplace and to stay true to our values and mission
• Mentorship and Training: To get you onboard quickly, learn new professional skills, and invest in your career development
• Impact and Visibility: To expose you to and provide the opportunity to work on highly strategic initiatives that will transform the business
• Encouragement and Empowerment: To explore and adopt new technologies and drive meaningful decisions and outcomes

At Apartment List we believe that everyone deserves a home they love AND a career they love. We strive to build a diverse team that is a reflection of the people we serve; this is made possible through our commitment to fostering a culture of diversity, inclusion, equity, and connectedness.

As a proud equal opportunity employer, we celebrate the collection of individual differences, life experiences, ideas, perspectives, knowledge, and talent. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.