Ten Lifestyle Group

Overview

Ten is a leading global lifestyle management business with operations in over 24 locations across Apac, Emea, Lac and Nam. We currently support more than 1300 employees globally. Our IT Department is looking for interns who are wanting to gain some first-hand experience. As interns, you will be managed by a member of the IT Service Team who will provide training until you are ready to engage directly with the users.

You will be responsible for providing basic entry-level technical support and troubleshooting services to ensure the smooth and efficient operation of IT systems across the organization. This role involves managing hardware, software, and user-related technical issues, delivering excellent customer service and ensuring minimal disruption to business operations.

This is a great opportunity if you are wanting to experience IT in a support role while having senior engineers available to assist and mentor you in your journey.

Note that candidates who have previous IT experience (either in a previous internship or working capacity) will not be considered.

Main Duties and Responsibilities

• Working within an IT Support Service Desk environment responding to technical support requests via phone, email, or ticketing system
• Responding appropriately and dealing with incidents; service requests; queries and complaints in an effective manner (i.e. punctual; polite and with empathy)
• Diagnose and resolve hardware, software, issues
• Answering all inbound calls via the contact centre
• Provide 1st-line telephonic IT support to global users
• Maintain inventory of IT assets and equipment
• Escalate issues to IT Support Engineers as required
• Work with IT Support Engineers to gain experience
• Taking ownership of incidents and service requests assigned to you; responding to these within SLA and managing to resolution
• Contribute fully as an active team member and ensure team objectives are achieved
• Work rotational shifts between 7am and 10pm (SA time) *8hour shifts with a 1hour lunch

Requirements

• Cape Town based candidates only
• Based first 3 months onsite, thereafter moving to flexi working model
• Well spoken (as role will require 99% telephonic support with users from global offices)
• No previous working experience required
• Matric certification
• IT based qualification or certification
• Able to learn quickly and in a fast-paced environment
• Good internet service at home
• Have a quiet home/work setup (to be able to provide support without interference or background noise)
• Highly motivated with a passion for technology and customer service
• A highly trustworthy individual

If you meet these criteria and would like to be considered, then please send the following:

• A covering letter indicating why you would be a good candidate for the internship role (maximum half an A4 page)
• CV of no more than 2 pages

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Join Ten Group – apply before 10 July 2025.

Please note: We may close this job advert early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.