Delta Airlines

United States, Georgia, Atlanta

Crew Resources

25-Jun-2025

Ref #: 28927

LinkedIn Tag: #LI-MP2

How you'll help us Keep Climbing (overview & key responsibilities)

Responsibilities will expand across the three terms, with increasing independence and scope:

• Assist with user research activities, including interviews, contextual observations, heuristic audits, and synthesis of findings
• Support workflow mapping, customer journey diagrams, service blueprints, and UI/UX evaluations
• Contribute to wireframes, mockups, and interactive prototypes using tools like Figma
• Participate in collaborative design critiques, system audits, and cross-functional working sessions
• Document emerging design patterns, contribute to the evolving design system, and help define/document standards
• Shadow UX teams working on AI/ML integration and explore how predictive technologies can support human decision-making
• Communicate design intent through clear visual documentation, written summaries, and occasional presentations

Students must be able to complete 3 alternating rotations in Atlanta, GA in line with the below schedule:

• Fall 2025 - 1st rotation
• Summer 2026 - 2nd rotation
• Spring 2027 - 3rd rotation

What you need to succeed (minimum qualifications)

• Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce.
• This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.
• Enrolled in a Bachelor's degree program in Human-Computer Interaction, Design, Cognitive Science, Computer Science, Psychology, or a related field
• Eligible for a 3-term Co-Op rotation through your academic institution
• Foundational understanding of user-centered design and accessibility principles
• Familiarity with UX tools such as Figma, FigJam, Miro, or similar
• Portfolio or work samples that demonstrate design thinking and problem-solving skills (classwork, passion projects, or personal case studies welcome)
• Strong visual and written communication skills
• Proactive curiosity—you ask questions, spot gaps, and take initiative
• Comfort with ambiguity and interest in working in a complex, fast-moving environment
• Collaborative mindset with openness to feedback and a growth orientation
• Interest in enterprise UX and the intersection of design, technology, and human performance
• Mentorship from senior UX team members
• Exposure to product development lifecycles and agile team dynamics
• Opportunities to shadow usability tests, stakeholder presentations, and AI/ML collaborations
• Access to UX learning resources and team critiques for continuous skill development
• On-campus with some work from home days
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

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