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Posting Number STA00516PO25
Job Family Information Technology
Job Function IT Business Systems Analysis
USC Market Title IT Program Coordinator
Link to USC Market Title https://uscjobs.sc.edu/titles/133268
Job Level P2 - Professional
Business Title (Internal Title) Student Sys. Prog. Coord.
Campus Columbia
Work County Richland
College/Division Division of Information Technology
Department IT Enterprise Applications
State Pay Band 6
Approved Starting Salary $54,165
Advertised Salary Range $54,165
Location of Vacancy Columbia, SC
Part/Full Time Full Time
Hours per Week 37.5
Work Schedule
Standard working schedule: Monday – Friday from 8:30am – 5:00pm.
Must be willing to work a flexible schedule to meet the needs of the department.
Basis 12 months
Job Search Category Information Technology
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Advertised Job Summary
Spend your days enjoying one of the most beautiful university campuses in America at the University of South Carolina, located in the vibrant capital city of one of the nation’s fastest-growing states. Join us in revolutionizing the Division of Information Technology as we transform our campus into a cutting-edge technological marvel! As a Gamecock, you will be part of a dynamic, fast-paced, and talented team, while making a significant impact on the technology that powers our university and creates a #1 ranked first-year experience for our students. Enjoy an urban setting while showcasing your expertise and contributing to the next chapter of our university’s remarkable story.
The Division of Information Technology (DoIT) is seeking a detail-oriented and proactive Student Systems Program Coordinator to support the Student Systems Portfolio. Under the general supervision of the Student Systems Program Manager, this role provides both technical and professional services to ensure the smooth operation and continuous improvement of student systems and services.
Key Responsibilities
What we are looking for:
Why Join Us?
Ready to make an impact? Apply today and help shape the future of student systems in the Division of Information Technology!
Perks
This is an on-site position located on the downtown Columbia, SC campus.
Job Related Minimum Required Education and Experience
Requires a bachelor’s degree in a job-related field and 2 or more years of job-related experience, which may be substituted by an equivalent combination of job-related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications
Bachelor’s degree and relevant Program Coordination experience in a Student Information System or IT organization. Experience working with the Ellucian Student Information System, Banner. ServiceNow application familiarity along with experience in a higher education institution is highly desired. Program or project management skills.
Knowledge/Skills/Abilities
Wide-ranging knowledge of Program Coordination best practice policies and procedures. Project management skills. Identification of and adherence to IT best practices and standard operating procedures for program management are important; however, flexibility in meeting the needs of customers is also a key consideration. Experience with ticketing systems and their capabilities as well as familiarity with Student Information Systems. Deep knowledge and experience in at least one of the following areas: Change Management, Release Management, Ticket Tracking Systems, or SIS support/coordination. Ability to exercise sound judgment and discretion. Effectively establish and maintain successful working relationships with the aptitude to communicate clearly and concisely. Appropriately facilitate requests and instructions. Ability to work effectively with users, business partners, vendors, IT personnel and all levels of management. Competence and working knowledge of information systems software such as internet software, spreadsheet software and word processing software as well as basic PC applications and operations – including Word, Excel, PowerPoint, and other MS Office products.
Job Duty
Coordinates Student Systems Portfolio change and release management along with daily administrative activities and coordination between Student Systems support and technical vendor teams. Responsible for confirming that new processes, integrations, upgrades, and enhancements are documented for future reference. Works directly with the Student Systems Program Manager, Student Systems support and vendor technical teams. Oversees implementing system improvements and functionality in accordance with established change control and release management processes that meet business requirements and objectives.
Essential Function Yes
Percentage of Time 35
Job Duty
Oversee Student Systems ServiceNow work queues and establishes ticketing assignments in correlation with established guidelines, business priority, and customer need. Assesses newly submitted work requests from Business Partners and creates new ticket types according to DoIT/ITIL definitions and standards.
Essential Function Yes
Percentage of Time 30
Job Duty
Assist in coordinating the estimation, project management, status reporting, resource management, and quarterly capacity plan to meet priorities and schedules.
Essential Function Yes
Percentage of Time 20
Job Duty
Participate with Program Manager, peers, and other DoIT team members in continual process improvement of standards/processes for production support, incident management, problem management, change management.
Essential Function Yes
Percentage of Time 5
Job Duty
Perform other program coordinator duties such as facilitating inter/intra departmental tasks, meetings, and communications as appropriate. Train new team members on DoIT processes and procedures and ServiceNow functionality. Participate in vendor training to enhance knowledge of Student systems.
Essential Function Yes
Percentage of Time 10
Safety Sensitive or Security Sensitive No
Hazardous weather category Non-Essential
Number of Vacancies 1
Desired Start Date
Job Open Date 06/25/2025
Job Close Date 07/27/2025
Open Until Filled No
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. This is an on-site position located on the downtown Columbia, SC campus.
We are only accepting applications submitted by July 27, 2025.
The University of South Carolina offers a valuable benefits package including but not limited to:
Click here to learn more about why you should work at USC.
Quicklink for Posting https://uscjobs.sc.edu/postings/189667
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
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