Position: Technical Project Manager

Location:

Minneapolis, MN

Job Id: 207 # of Openings: 0

Technical Project Manager

Kipsu is a growth stage Minneapolis-based technology company that has grown to over 120 employees. At Kipsu, we help service professionals Meet the Moment - from partnering with some of the largest hospitality brands in the world to working with clients in the multifamily and healthcare industries. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, sentiment analysis and workflow management. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.

THE OPPORTUNITY

We are seeking a highly detailed Technical Project Manager to assist with technical projects for enterprise partners. The ideal candidate will have experience reviewing, documenting, completing, and communicating partner requests. Additionally, building processes to drive more standardization in project management will be an aspect of this role.

WHAT YOU'LL DO

• Plan, execute, and deliver product features and platform initiatives from conception to deployment for our largest customers and brands in the hospitality space
• Manage timelines, scope, resources, and communication across internal and external stakeholders and technical teams
• Serve as the primary technical point of contact for the customer on project status, blockers, risks, and mitigation strategies
• Partner with internal Account Managers in facilitating meetings, building Gantt charts, project plans, and communicating with customers
• Work closely with the customer and the Kipsu Product and Engineering teams to translate business requirements into detailed technical tasks (and vice versa) to ensure alignment across teams
• Collaborate with the Engineering team to understand what their needs are while also holding them accountable to the customer’s needs and timelines
• Track KPIs and project metrics to ensure accountability and continuous improvement
• Manage vendor relationships and coordinate with third-party partners on integrations
• Champion best practices in project management and help evolve internal processes and tooling

WHAT WE’RE LOOKING FOR

• Proven experience in project management, specifically in a technical role, demonstrating a solid understanding of project lifecycles, coordination principles, and knowledge of the SDLC.
• Demonstrated proficiency in utilizing Jira, Asana, Salesforce or comparable project management software for task tracking, workflow management, and issue resolution.
• Strong analytical capabilities with the ability to interpret data effectively, identify key findings, and translate them into actionable recommendations. Experience in generating and analyzing reports is highly desirable.
• Exceptional attention to detail and a commitment to accuracy in all aspects of work, ensuring the integrity and quality of project-related information and deliverables.
• Proven ability to work autonomously, manage time effectively, prioritize tasks based on project needs and deadlines, and take initiative to address challenges proactively.

Bonus points if you have:

• PMP Accreditation
• CSM (Scrum) Accreditation
• Hospitality experience

WHAT MAKES KIPSU DIFFERENT

• We’re a solid, stable company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals.
• Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.
• Our unique philosophy– we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
• Remarkable growth– with nearly a decade of advancement, we continue to accelerate. It’s an exciting time to be here.

WHY YOU’LL LOVE IT HERE

• Unity– Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
• Transparency– Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
• Trust– Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
• Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
• Respect– Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.
• Purpose– Everyone here is closely connected to the result of their work. Every day our team gets to see the impact of what they do enhancing the value of our customers’ work in their own professions. Our goals are explicitly tethered to our mission of building relationships.

We are proud to offer a competitive suite of benefits including: health insurance, dental insurance, vision insurance, 401K with a company match, unlimited/responsible vacation time, life insurance, flex spending account, and commuter benefits.

One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please consider rolling up your sleeves and joining us on our journey.

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