Details:
Job Summary:
We are seeking an experienced SAP AMS (Application Management Services) S/4HANA Project Manager with hands-on expertise in SAP S/4HANA Public Cloud to lead and manage post-implementation support and enhancement initiatives. This role includes overseeing AMS delivery across SAP modules and ensuring optimal service performance in both implementation and support contexts within SAP Public Cloud environments.
Key Responsibilities:
- Serve as the primary contact for SAP AMS activities across S/4HANA (including SAP Public Cloud implementations or support).
- Lead day-to-day AMS operations, ensuring timely resolution of incidents, service requests, and change management in accordance with SLAs.
- Oversee delivery across both onshore and offshore teams; ensure alignment with customer goals and business priorities.
- Provide guidance and governance in SAP Public Cloud support models, including quarterly release management and fit-to-standard approaches.
- Coordinate and track minor enhancements, configuration requests, and service transitions with a focus on Public Cloud standards and limitations.
- Engage with business and IT stakeholders to align AMS roadmap with evolving needs.
- Monitor key metrics (SLA/KPI), identify trends, and drive service improvement plans.
- Manage cross-functional teams covering modules such as FI/CO, FSCM, PPM, CPQ, CPI, ABAP, and others within the S/4HANA Public Cloud framework.
- Conduct regular service reviews, compliance checks, and stakeholder updates.
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