TraceLink

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Senior Cloud Operations Engineer II (TraceLink, Inc. – Wilmington MA):

Responsible for the operations, maintenance and monitoring of TraceLink’s cloud-based software providing data services to the pharmaceutical and other industries.

Duties include:

• Linux system administration to manage production and development infrastructure Linux EC2 instances including OS deployment, package management, user administration,
• networking, NTP, DNS and advanced troubleshooting.
• Develop and deploy scalable cloud architectures, including setting up virtual machines, storage solutions, and networking components using platforms such as AWS.
• Automation of day-to-day activities with Python and Shell scripting and implement automated scaling.
• Enhancement of Infrastructure Configuration Management tool like Puppet.
• Monitor and manage cloud resources, ensuring availability, performance, and security using tools like Nagios, Prometheus, Grafana etc.
• Analyze cloud system performance and implement improvements to optimize resource usage, cost, and response times. Utilize cloud monitoring tools to proactively identify and address issues.
• Development and maintenance of Infrastructure as code (IaC) using Terraform and CloudFormation.
• Design and implement disaster recovery solutions like Fault Injection Service (FIS) to ensure data integrity and availability in case of outages.
• Microservices management and administration of Docker and Kubernetes.
• Track and analyze cloud expenditures, providing recommendations for cost-saving measures.
• Maintain detailed documentation for cloud infrastructure configurations, deployments, and processes. Ensure documentation is updated regularly to reflect changes and new implementations
• Identify and resolve technical issues related to cloud infrastructure, including performance bottlenecks, connectivity problems, and service disruptions. Provide on-call support as needed.
• Perform projects of enhancements like zookeeper upgrade, Rocky Linux migration from CentOS, migrate CloudFormation template to Terraform, ProxyDNS implementation etc.
• Provide Knowledge transfer documents and mentor Junior team members as and when required.

Position Requirements:

Bachelor’s degree (or foreign equivalent) in Computer Science, or any engineering or science field, and 5 years of experience in technical support and troubleshooting role. The employer will accept 3 years of study towards a Bachelor’s degree and two additional years of experience in technical support and troubleshooting role.

Experience must include the following:

• 5 years of experience supporting J2EE web applications in a SaaS environment;
• 5 years of experience designing, building and supporting modern agent-based logging systems (ELK) including integrating data sources and managing data collection agents;
• 5 years of experience utilizing Linux/Unix systems administration including OS deployment, package management, user administration, networking, NTP, DNS and advanced troubleshooting;
• 5 years of experience with virtualization through the use of AWS EC2;
• 5 years of experience utilizing container-based technologies including Docker and AWS ECS/EKS;
• 5 years of experience with Python scripting experience in at least one common Linux shell scripting language (BASH, SH, CSH, KSH);
• 5 years of experience with Apache, nginx, haproxy clamav, rsyslogd, puppet/chef, SSH/SFTP, and vi/vim/nano editors.

Salary:

$176,738 / Year

Job Site:

200 Ballardvale Street, Wilmington, MA 01887.

Full-time.

Please note that this position is part of TraceLink, Inc.’s employee referral program and is eligible for an employee referral incentive.

No visa sponsorship available.

To apply, please send resume to: achicoine@tracelink.com.

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