Baltimore County Government

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Department of Housing and Community Development.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You must attach your transcript(s) or license(s) to your application. Unofficial Copies are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Definition of Responsibility

Under the direction of the Executive Director, the Chief of Operations supports the Baltimore County Office of Housing (BCOH’s) strategic and operational objectives by directing, in conjunction with the Executive Director, the overall management, operations and activities of BCOH. The Deputy Executive Director will administer and supervise the operations of assigned departments while directing staff development and implementation of BCOH’s goals, objectives, and policies. Provide responsible and complex policy, administrative, and oversight support to the Executive Director and Department of Housing and Community Development.

The Chief of Operations will collaborate with others at all levels of the organization and with external stakeholders in the consideration of significant goals, concepts, initiatives, and other activities that profoundly affect BCOH, its employees, and the people that it serves. This position shall perform all these responsibilities in service to BCOH’s mission to assist low-and moderate-income households, to attain safe, decent and sanitary housing in ways that aspire to administrative and programmatic excellence

Essential Duties

• As a member of the Executive Team, the Chief of Operations shares leadership responsibility to establish agency-wide objectives and directives and guide their implementation through programs and practices which reflect the agency’s Vision, strategic plan, and internal culture objectives.
• Coordinate and provide highly complex support to the Executive Director including providing operational leadership for policy initiatives and new strategies proposed by the Executive Director, keeping the Executive Director informed of matters potentially affecting the agency, its programs, its employees, or other matters pertaining to BCOH, and providing high level direct support as requested.
• Assist with developing overarching strategic goals, policies, and operational plans for BCOH in close alignment with the Executive Director.
• Provide oversight for HUD programs to ensure a cohesive strategy in support of overall Agency mission and purpose.
• Align resources and approaches necessary for the team to be effective, including technology, workflow processes/operations, technology, and training. Serve as point person on a future technology upgrade.
• Implement measurable objectives, initiatives, outcomes, budgets, funding strategies, performance metrics, and timelines; redirect approaches that may be ineffective.
• Lead, motivate, supervise, and maintain a highly effective, productive, and unified team through a lens of equity and inclusivity, supporting both professional/technical expertise and operational talent at all levels. Ensure that leadership is approachable and operates with a defined culture of equity, inclusivity, flexibility, collective problem-solving, and openness to suggestions, together with the ability to resolve/mitigate conflict.
• Recruit and select department managers/supervisors, professional staff, and other personnel. Assign, direct, train, and inspect the work of staff; reward, discipline, coach, counsel, and evaluate staff performance; and oversee transfers, promotions, suspensions, terminations, and demotions.
• Empower department and leadership teams to maximize available resources and staff contributions through coaching and guiding, both to grow leaders’ skills at all levels and enhance shared ownership of BCOH’s mission, performance, and results.
• Interpret and assure compliance with HUD regulations, rules, and guidelines, as well as other applicable state and local codes, laws, and ordinances.
• Analyze new HUD, state, and local regulations as they relate to the Office of Housing; advise and strategize regarding the impact of these changes on agency goals and operations.
• Maintain positive and productive working relationships internally and externally with leadership teams, residents and program participants, community stakeholders, partner organizations, other governmental agencies, and industry peers while presenting, promoting and interpreting municipal programs and activities.
• Actively engage with industry groups and national partners to guarantee up-to-date knowledge regarding current issues, policies, and trends that impact BCOH’s operations and future planning.
• Responsible for assisting the Executive Director in the overall management and coordination of Office of Housing programs, operations, and activities while monitoring the day-to-day operations.
• In the absence of the Executive Director, represents BCOH on all operational matters and on special public, intergovernmental, and inter-departmental assignments, and projects.
• Meet with citizens, community groups, and other governmental agencies in presenting, promoting, and interpreting municipal programs and activities.

Secondary Position Tasks

• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of housing policy.
• Receive and prepare official replies to inquiries, suggestions, and complaints received from individual citizens, groups, organizations and other stakeholders.
• Serve as a member of committees, as directed.
• Remain current with trends, industry knowledge, and continuing education related to the position.
• Comply with agency performance evaluation policy and conduct evaluations regularly and on time.

Examples of Other Duties

• Perform other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this classification. They may not include all of the duties of each position in this classification. Each position in this classification may not be required to perform all of the duties listed.)

Qualifications

Required Qualifications

Bachelor’s degree with major coursework in business administration, public administration, or closely related areas.

Considerable experience in management with the majority of the experience in a public housing authority or an equivalent combination of training and experience.

Certification in HCV Executive Management – or achieved within 1 year of employment.

Knowledge, Skills, and Abilities (Entry Level)

• Thorough knowledge of the principles and practices of public administration as they relate to BCOH operations.
• Thorough knowledge of public finance and accounting.
• Thorough knowledge of the basic governmental and administration framework involved in effective planning.
• Thorough knowledge of equal opportunity laws and labor standards and their application to Housing Authority activities.
• Thorough knowledge of planning and documentation procedures and requirements.
• Ability to plan, direct, and supervise departments in BCOH, and to plan, monitor, and develop programs.
• Ability to analyze complex organizational and administrative problems and to formulate, develop, and present recommendations for their solutions.
• Ability to plan, develop, and monitor BCOH goals and objectives.
• Ability to establish and maintain effective working relationships with employees, public officials, community leaders, and professional groups.
• Ability to communicate effectively orally and in writing.

Proof of Licenses, Certifications, and Education

Applicants are required to submit proof of licenses, certifications, and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).

Mail or deliver documents to:

ATTN: Chief of Operations (Housing and Community Development) Non-Merit

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

You must attach your transcript(s) or license(s) to your application. Unofficial Copies are acceptable.

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Physical and Environmental Conditions

The work of this classification is essentially sedentary but will include the operation of office equipment and occasional walking, standing, or other limited physical activities.

This position is not a hybrid position and requires 100% in office.

Medical Examination and Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.

Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees

Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer

Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace

All Baltimore County offices are smoke free.

Drug free workplace

Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Employee Assistance Program

Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance

In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts

Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance

In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement

Employees are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.

Paid Leave

Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.

Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.

Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.

Bereavement Leave

Jury Leave

Military Leave

Baltimore County Employees Federal Credit Union

Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit

Payroll through direct deposit to the financial institution selected by employee is required.

Deferred Compensation

Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

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